Rajean Markham
Durham
Summary
Performance driven and detailed-oriented Member Service Loan Officer with 7+ years of experience accompanied by proven track record of delivering excellent customer service, managing complex financial transactions and providing financial advice to members. Adept in ability to quickly assess member needs and provide appropriate solutions. Seeking to leverage skills and knowledge to contribute to team success.
Overview
12
12
years of professional experience
Work History
Senior Member Service Loan Officer
North Carolina State Employees Credit Union
05.2024 - Current
- Originate, review, process, close, and administer member loan request in accordance with applicable laws and procedures.
- Greet and welcome members in a professional manner while managing multiple tasks simultaneously.
- Answer member inquiries involving rates, products, and loan application status to provide quality customer service.
- Analyze credit reports and other documents necessary for loan processing.
- Assist members with improving financial health by counseling on issues such as excessive spending and borrowing.
- Work with members to create debt repayment plan based on current financial condition.
Check Service Systems Analyst
North Carolina State Employees Credit Union
08.2023 - 05.2024
- Assisted with deployment activities such as migrations and upgrades of existing software components.
- Tested new features prior to release in order to verify their correctness and stability.
- Provided technical support for applications in production environment by troubleshooting issues and recommending enhancements based on user feedback.
- Collaborated with team members on special projects related to improving existing document control processes.
- Successfully managed projects with tight deadlines.
Senior Financial Services Representative
North Carolina State Employees Credit Union
01.2018 - 07.2022
- Provides quality customer service and support to members on a daily basis , including phone interactions, problem resolution and account transaction processing in a timely manner.
- Assist with monthly audits and reports as required by manger.
- Screen applicants for membership eligibility.
- Review , determine and authorize override transactions within limits.
- Responds to customer inquiries via telephone, email, and in person.
- Trained new hires on company procedures such as cash handling , vault control, monthly reporting and additional areas in which assistance was needed.
- Confirmed correct signatures, dates and amounts on checks, preventing clerical mistakes.
- Took over interactions with customers from bank tellers in instances of large-scale issues.
- Identified transaction mistakes when debits and credits did not balance.
Cashier Team Lead
Sears
06.2016 - 06.2018
- Delivered quick, professional, and friendly check-out experience to customers.
- Enforced all front-end policies and procedures including dress code and attendance.
- Confirmed accurate scanning of products to verify customer orders.
- Balanced cash drawer and performed daily audit procedures.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Refunded customers and returned items for product issues.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
Community Desk Assistance
North Carolina Central University, NCCU
01.2014 - 06.2016
- Updated dormitory bulletin boards frequently with student and school information.
- Managed access to residence hall during official university breaks.
- Inspected dorm rooms, bathrooms and common areas for cleanliness and to identify damages.
- Communicated with advisors in other resident halls to identify and resolve campus-wide issues affecting students.
- Made regular rounds to ensure that residents and areas were safe and secure.
- Answered telephones, routed calls, and delivered messages to support facility communications.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC06-2017
Skills
- Records Management
- Critical Thinking
- Cash Handling
- Time Management
- Month-End Processes
- Customer service-focused
- Financial advising
- Consumer lending
Timeline
Senior Member Service Loan Officer
North Carolina State Employees Credit Union
05.2024 - Current
Check Service Systems Analyst
North Carolina State Employees Credit Union
08.2023 - 05.2024
Senior Financial Services Representative
North Carolina State Employees Credit Union
01.2018 - 07.2022
Cashier Team Lead
Sears
06.2016 - 06.2018
Community Desk Assistance
North Carolina Central University, NCCU
01.2014 - 06.2016
Bachelor of Arts - Psychology
North Carolina Central University
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