RAJ BALLA
Raleigh,NC
Summary
Raj has 13+ years of Salesforce platform delivery experience in Sales & Service Cloud in financial services, with strong technical and functional aspects, along with the role experience of building multiple cross functional teams and leading them. Experienced in development and delivery of high-profile products, platforms and applications for entities across the cross functional domains, with solutions involving best practices, adoption, governance and technical leadership. Always passionate to learn and adapt.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Tech Delivery Lead
BB&T Corp. (Now Truist Bank)
02.2017 - Current
- Bringing collective Business value of firm to Stakeholder needs including ensuring being compliant by governing data security for the organization, with accelerating thinking and shaping recommendations.
- Playing technical role for designing, documenting and enabling a target state architecture for Salesforce Sales and Service cloud platform for the ecosystem of 5000+ Users, along with key Integrations with MDM systems, creating blue print architectural diagrams for decisions as needed.
- Being on top of any new Salesforce features for multiple orgs (including critical updates) and also to identify, plan for fix to eliminate any technical debts within the platform and to guide dev team for fix to implement.
- Partnering with teams of Product managers, business analysts and other stake holders for overseeing and directing others in using financial and business analysis to shape decision making.
- Leading multiple development and QA teams to support/plan on Strategic improvement of agile technology delivery model in order to deliver the Business value.
- Overseeing in recognizing and engaging individual strengths and perspectives of team members and finding opportunities in coaching to maximize collaboration across teams.
- Being hands-on development (when needed) and focusing effort on priority tasks and activities to achieve maximum results and setting realistic deadlines, tasks and standards for the teams.
- Helping/ensuring teams to be on track for the purpose, vision and commitment around project and strategic firm goals.
- Support/plan on strategic improvement of scrum delivery Model in order to deliver Business Value
- Supporting the Enterprise Change Management processes in order to enhance the firm's ability to prioritize, fund and execute on change initiatives across the Enterprise.
- Execute on Business enhancements with quality while adding value for the business – includes monthly and quarterly releases, key initiatives and road map items.
Lead Salesforce Consultant
PricewaterhouseCoopers
06.2016 - 02.2017
- SFDC Technical lead and solution analyst at client site, introducing/implementing Salesforce landscape for conventional CRM systems that involve MDM & other large ERP systems for business processes. Established end-to-end implementations for CRM Business processes.
- Involved in requirements gathering, comprehensive analysis of global consumer behaviors and what those mean for their business processes for CRM.
- Responsible for cross functional program integrations for business support, delivering high impact strategic deployment results for Client, including sales transformation and roadmaps, via Salesforce.com.
- Manage activities between customer, senior management, implementation team, engineering, and technical support to resolve critical issues during initial implementation and post go-live.
- Leading offshore development team, with daily interaction, to ensure timely progress and solution delivery to Client.
Onshore Technical Lead
Accenture - US
04.2015 - 05.2016
- Introducing/implementing Salesforce Landscape for conventional CRM systems that involved SAP & other ERP giant systems for Business processes, using Agile methodologies.
- Involving in being at Clients/Business User's onsite, interacting with them, and giving long term SFDC - CRM solutions for Business Processes, which were efficient and well within Budget scopes.
- Building up team of SFDC developers, onboarding them and training them up and getting them to speed for Project tasks.
- Being strong interface between Businesses and its Customers, to provide them on-site solutions/suggestions.
- Leading SFDC team and mentoring/supervising them to ensure deliveries are done well in good terms and in time.
- Strengthening developmental methodologies by introducing code quality documents.
- Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
- Improved software development efficiency by implementing Agile methodologies and streamlining team workflows.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
Salesforce Software Engineer
Accenture - India
09.2010 - 03.2015
- Assisted my superiors in requirements gathering and its coding.
- Involved in Customization (Apex coding) and configuration to automate and meet Business solutions.
- Responsible in Salesforce coding practices, triggers, Workflows, etc, to meet the requirements in an effective way.
- Involved in Salesforce Data modelling to define a model that suits the Business CRM processes.
- Streamlined deployment process by developing continuous integration tools (IBM's Castiron).
- Working with various systems across the globe, to integrate giant systems, like SAP, Oracle, FTP, etc.
- Worked directly with clients from Offshore to establish problem specifications and system designs.
- Developed/customized apps per Business level requirements as an effective solution for Users.
- Assisted in handling offshore team management, in evaluating new developers into the Project team as per requirements Involved in Salesforce training and getting the new resources up to speed to give an effective delivery output as a team.
- Performed regression and system-level testing to verify software quality and function before it was released.
- Developed SFDC code fixes and enhancements for inclusion in future code releases and patches.
Education
MBA - Information Systems Management
Cameron School of Business
UNC Wilmington12.2023
Bachelors in Engineering - Engineering Technology
SSEC
Bangalore06.2010
Skills
- Salesforce Application & System platform experience
- Architecture Data modeling/designing
- Agile methodology experience
- Team management
- Mentoring/Training expertise
- Troubleshooting and debugging
- New Resource evaluations experience
- Technical Review Leadership
- Delivery Monitoring
- Troubleshooting Technical Issues
- Leadership Communications
Certification
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified AI associate
Salesforce Certified Development Lifecycle and Deployment Designer
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Data Architecture and Management Designer
Salesforce Certified Integration Architecture Designer
Salesforce Certified Identity and Access Management Designer
Salesforce Certified Platform Developer I and II
Salesforce Certified App Builder
Salesforce Certified Administrator
Timeline
Salesforce Tech Delivery Lead
BB&T Corp. (Now Truist Bank)
02.2017 - Current
Lead Salesforce Consultant
PricewaterhouseCoopers
06.2016 - 02.2017
Onshore Technical Lead
Accenture - US
04.2015 - 05.2016
Salesforce Software Engineer
Accenture - India
09.2010 - 03.2015
MBA - Information Systems Management
Cameron School of Business
Bachelors in Engineering - Engineering Technology
SSEC
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified AI associate
Salesforce Certified Development Lifecycle and Deployment Designer
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Data Architecture and Management Designer
Salesforce Certified Integration Architecture Designer
Salesforce Certified Identity and Access Management Designer
Salesforce Certified Platform Developer I and II
Salesforce Certified App Builder
Salesforce Certified Administrator
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