Raitavius Whitner
Charlotte
Summary
Experienced with mentoring and training teams to achieve organizational goals. Utilizes effective communication and leadership techniques to enhance team performance. Knowledge of creating engaging training programs and fostering collaborative learning environment.
Overview
5
5
years of professional experience
Work History
Teacher
Greenville County School District
08.2020 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Recreation Assistant
Mecklenburg County
05.2022 - 04.2023
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Retention Specialist
Spectrum
04.2023 - 04.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Practical Training Mentor
Spectrum
04.2024 - Current
- Facilitated networking opportunities within the organization to encourage collaboration and knowledge sharing among employees.
- Improved trainee skill sets by developing comprehensive training materials and hands-on activities.
- Addressed any performance issues promptly by providing constructive feedback while offering practical solutions to overcome challenges.
- Increased trainee satisfaction by regularly assessing needs and adapting training strategies accordingly.
- Managed multiple concurrent mentoring relationships, maintaining strong rapport with each trainee throughout their development journey.
Education
Bachelor of Science - Elementary Education
Queens University of Charlotte
Charlotte, NC06-2020
Skills
- Coaching and development
- Teamwork and collaboration
- Performance assessment
- Attention to detail
- Problem-solving abilities
- Clear communication
- Adaptability and flexibility
- Documentation and recordkeeping
- Active listening
- Organizational skills
- Reliability
- Facilitation techniques
Timeline
Practical Training Mentor
Spectrum
04.2024 - Current
Retention Specialist
Spectrum
04.2023 - 04.2024
Recreation Assistant
Mecklenburg County
05.2022 - 04.2023
Teacher
Greenville County School District
08.2020 - 05.2022
Bachelor of Science - Elementary Education
Queens University of Charlotte
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