Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rainieri Castillo

Charlotte

Summary

Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Carolina Cooks Restaurant Equipment
07.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained up-to-date knowledge of inventory and promotions to drive sales.
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency.
  • Trained new associates on sales techniques and customer service best practices.
  • Resolved customer inquiries and concerns effectively, fostering loyalty and satisfaction.

Banquet Server

Personal Touch
09.2022 - 07.2025
  • Delivered exceptional customer service during events, ensuring guest satisfaction and timely service.
  • Set up banquet rooms according to event specifications, maintaining high standards of presentation.
  • Assisted in serving food and beverages efficiently, adapting to changing guest needs throughout events.
  • Collaborated with kitchen staff to coordinate meal timing and address dietary restrictions effectively.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.

Education

Bachelor of Arts - Business Administration

Pontificia Catolica Madre Y Maestra
Santiago, Dominican Republic
09-2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Client service

Certification

New York Alcohol training

Sexual harrasment

Violent in work area

Back injury and injury prevention

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Carolina Cooks Restaurant Equipment
07.2025 - Current

Banquet Server

Personal Touch
09.2022 - 07.2025

Bachelor of Arts - Business Administration

Pontificia Catolica Madre Y Maestra

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Rainieri Castillo