RAIFORD SAMUEL WALLACE III
Charlotte
Summary
Operations & Service professional with 5+ years of experience in dispatch coordination, logistics management, and supply chain operations. Skilled in optimizing service schedules, managing complex workflows, and improving delivery performance. Advanced user of SAP, AS400, MercuryGate, and Power BI. Proven strength in cross-functional communication, customer service, and process improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
AmeriGas
10.2025 - Current
- Optimize daily dispatch schedules for 20+ service technicians to ensure timely service delivery.
- Manage work orders and PFI inspections to reduce aging tasks and improve prioritization.
- Coordinate communication between customer experience and operations teams to ensure accurate service order processing.
- Assist in preparing performance and service reports for leadership review.
Operations Coordinator
Ashley Distribution Services
02.2023 - 07.2025
- Managed domestic and international logistics operations supporting on-time delivery.
- Used MercuryGate, AS400, Power BI, and Excel to automate workflows, track shipments, and build dashboards.
- Conducted monthly carrier performance evaluations.
- Acted as liaison between carriers, DCs, and customers to resolve transit issues.
- Coordinated inventory counts, shipping, and load tracking across multiple DCs.
Customer Supply Chain Analyst
Shutterfly Inc.
05.2021 - 02.2023
- Managed full order lifecycle to ensure delivery accuracy and customer satisfaction.
- Utilized SAP ERP for planning and supply coordination.
- Improved on-time delivery and accuracy through cross-functional efforts.
- Resolved customer inquiries and issues through detailed analysis and communication.
- Used Excel and Power BI to analyze order trends and generate insights.
Education
High School Diploma -
Nation Ford High School
B.S. - Business Administration
Winthrop University
Skills
- Dispatch Scheduling
- Service Coordination
- Logistics Operations
- Freight Management
- Order Lifecycle Management
- SAP
- AS400
- MercuryGate
- Power BI
- Excel
- Data Analysis
- Carrier Management
- Vendor Management
- Inventory Operations
- Warehouse Processes
- Documentation & Compliance
- Cross-Functional Collaboration
Certification
- Microsoft Excel Certification — LinkedIn Learning
- SAP ERP Certification — Coursera
Timeline
Service Coordinator
AmeriGas
10.2025 - Current
Operations Coordinator
Ashley Distribution Services
02.2023 - 07.2025
Customer Supply Chain Analyst
Shutterfly Inc.
05.2021 - 02.2023
High School Diploma -
Nation Ford High School
B.S. - Business Administration
Winthrop University