Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL STACK
Timeline
Generic

Rahn Rose

Concord,NC

Summary

Highly motivated IT Professional with a background in IT infrastructure Engineering, cybersecurity, operations, and ServiceDesk Management. Maintains solid career progression and is currently pursuing a full-time career opportunity in Cybersecurity. Possesses hands-on project experience working with Cisco IOS Command, Network Architecture, and Routing Protocols. Holds multiple certifications, including ITIL 4, CompTIA Security +, CompTIA A+, FSNA, and FSNP.

Diligent Remote Systems Engineer with solid foundation in infrastructure engineering, specializing in system optimization and network management. Proven track record in designing and implementing robust infrastructure solutions, contributing to seamless operations. Demonstrated proficiency in troubleshooting complex technical issues and leading cross-functional teams to achieve project milestones.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hybrid-Infrastructure Engineer

City of Concord
10.2023 - 02.2025
  • Installed, configured, and managed server hardware and software across different operating systems.
  • Monitored server performance, identifying bottlenecks, and implementing solutions to improve efficiency via Dell OpenManage and iDRAC features.
  • Implemented and maintained security protocols on servers to protect against unauthorized access and cyber threats via CrowdStrike and Artic Wolf.
  • Developed and executed data backup strategies to ensure data integrity in case of system failures with Veeam and Dell APEX-DRUVA cloud solutions.
  • Diagnosed and resolved server-related issues, including hardware failures, software conflicts, and network connectivity problems.
  • Assessed future server needs and proactively scaled infrastructure to accommodate growing demands.
  • Utilized virtualization platforms and cloud services to manage server environments efficiently via Dell Dell-VXRail, VMware, Microsoft 365, and Azure AD.
  • Maintained comprehensive documentation of server configurations and generated reports on system health and performance via Manage engine and Wasp for inventory as well as PowerShell script generated reports.
  • Managed my infrastructure responsibilities remotely and onsite as needed.

Hybrid- Desktop Support Manager

STM Technologies
10.2021 - 09.2023
  • Promoted to engineering desk manager.
  • Built out engineering service desk workflows, revamped call flow management system, reporting system, tech development tasks for mentoring.
  • Managed Engineering tasks successfully on several IT Projects (mail migrations, data migrations, onboarding, Active Directory, SonicWALL, Veeam, shadow protect, sentinel, huntress, Exchange online,O365, on-prem AD)
  • Assess the quality of security controls using performance indicators.
  • Conduct investigations of information security breaches to identify vulnerabilities and evaluate the damage.
  • Coordinate documentation of computer security or emergency measure policies, procedures, or tests.
  • Coordinate monitoring of networks or systems for security breaches or intrusions.
  • Coordinate vulnerability assessments or analysis of information security systems.
  • Supported level III. IV escalated issues for a multicompany environment.

Remote Technical Support Engineer

Premier Inc.
04.2021 - 08.2021
  • Perform all duties of operations and resource and monitor all operational input to ensure effective project implementation.
  • Analyze and provide technical backup and third line support and develop appropriate strategies to develop a productive working environment including operations support and Active Directory LDAP.
  • Monitored the project-life cycle from coding and development to maintenance and system upgrades.

Remote System Analyst

Lowes-G2L Migration Project
11.2020 - 04.2021
  • IMMaintain and administer computer networks related computing environments including computer hardware, systems software, applications software, and all systems configurations.
  • Performed data backups and disaster recovery operations.
  • Diagnosed, troubleshooted, and resolved hardware, software, or other network and system problems. Performed maintenance and upgrades when necessary.
  • Migrated 200 Genesis Servers To Linux RedHat( project)
  • Configuring WAN or LAN routers related equipment, including Active Directory RODC configuration.
  • Provided end-user support in person and remotely with great ability to communicate system descriptions to non-systems engineers.

System Analyst

Tek Systems- Migration Project
10.2019 - 12.2019
  • Migrated local exchange 1200 mailboxes into the Office 365 environment.
  • Collaborated as a contractor with a team, utilizing the migration wizard as well as resolving local issues after migration.

IT Operations and Security Specialist( Hybrid)

Archroma
10.2016 - 09.2019
  • Maintained the safety and security of organizations, compliant with workstream processes to the safety regulations and protocols of the company with 2000 users worldwide.
  • Monitored organizations' servers, networks, and computer systems for irregularities and performance issues.
  • Assessed and serviced systems data and error logs, along with user reports to determine areas for maintenance, repair, and improvement.
  • Planned, implemented, upgraded, or monitored security measures for the protection of computer networks and information. Utilized Secure protocols, Active Directory, LDAP, PE, RBAC, IAM, AD Security Hardening
  • Installed configured and supported my organization’s local area network, wide area network and internet systems or a segment of the system.
  • Aided in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Desktop Support Engineer( Hybrid)

Cardinal Logistics
11.2013 - 10.2016
  • Lead team to 100% of our internal SLA all while providing technical assistance to computer network users
  • Answered questions or resolved computer problems for clients in person, via telephone or remotely.
  • Provided assistance concerning the use of computer hardware, software, printing, installation, email and operating systems- utilized Active Directory, O365, JSON-mild exposure), LDAP, solar winds

Desktop Support Admin

Contractor
10.2009 - 11.2013
  • Robert Half Technology
  • Mecklenburg EMS(AD)
  • Oiles America (utilized SQL-pulling Data)
  • Grouse Industries (AD)

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
09-2026

A.A.S. - Computer Networking

ITT Technical Institute
Charlotte, NC
12.2011

Skills

  • IT and Network Architectures
  • Exchange 2016, 2019,365
  • TCP and UDP Fundamentals
  • Wireless LANs
  • Voice over IP
  • Cisco IOS
  • LDAP
  • Linux (Red Hat)(Ubuntu)
  • SonicWALL
  • Kaseya VSA
  • Kali Linux
  • Printers Administration
  • PowerShell
  • Windows Server 2012-2022
  • Python
  • JSON(Mild)
  • Office 365 admin
  • RBAC
  • Active Directory
  • SQL
  • Azure -AD
  • Windows 10,11
  • SCCM manager
  • Json
  • Agile Dev Cycle
  • SharePoint 365
  • Technology integration
  • Decision-making skills
  • Windows server administration
  • Infrastructure automation
  • Load balancing techniques
  • Linux and unix administration
  • Training and mentoring
  • Forward-thinking mindset
  • Project oversight
  • IT security best practices
  • Configuration management
  • Compliance
  • ITIL framework
  • Technical support and assistance
  • Virtual and cloud technologies
  • Cloud services
  • Relationship building
  • Microsoft exchange
  • TCP/IP protocol
  • Requirements analysis
  • Technical analysis
  • Network security
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Verbal and written communication
  • Self motivation
  • Task prioritization
  • Decision-making
  • Interpersonal skills
  • Professionalism
  • Quality assurance
  • Time management
  • Continuous improvement

Certification

  • Cisco Certified Network Associate (CCNA) IN PROGRESS Test Date (Feb/2021)
  • NexGenT Full Stack Network Professional FSNP-0063
  • NexGenT Full Stack Network Associate FSNA-0094
  • CompTIA A+ COMP001020828068
  • CompTIA Security + COMP001020828068
  • CompTia Network +
  • ITil4 Foundations

TECHNICAL STACK

  • SOFTWARE
  • Cisco IOS Command Line Interface (CLI)
  • Cisco network device configuration, PuTTy, Wireshark, packet sniffer, port scanner, Windows and Mac command line tools, domain lookup, ping, route tracing, netstat, looking glass sites, virtualization software, password managers, note takers, text editors, screen cap tools, text comparators, TFTP and FTP server/client and syslog servers

Timeline

Hybrid-Infrastructure Engineer

City of Concord
10.2023 - 02.2025

Hybrid- Desktop Support Manager

STM Technologies
10.2021 - 09.2023

Remote Technical Support Engineer

Premier Inc.
04.2021 - 08.2021

Remote System Analyst

Lowes-G2L Migration Project
11.2020 - 04.2021

System Analyst

Tek Systems- Migration Project
10.2019 - 12.2019

IT Operations and Security Specialist( Hybrid)

Archroma
10.2016 - 09.2019

Desktop Support Engineer( Hybrid)

Cardinal Logistics
11.2013 - 10.2016

Desktop Support Admin

Contractor
10.2009 - 11.2013

A.A.S. - Computer Networking

ITT Technical Institute

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Rahn Rose