Raheem Ovalles
Clayton
Summary
Dynamic armed security and former law enforcement professional with extensive experience in corporate security, company police, and municipal policing. Demonstrated expertise in leading multi-site security operations, enforcing safety and access control standards, and responding to incidents with sound judgment and professionalism. Proficient in supervising security personnel, collaborating with cross-functional teams, and ensuring compliance within regulated environments. Recognized for reliability, exceptional communication skills, and meticulous documentation practices that enhance operational effectiveness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
06.2025 - Current
- Managed officer assignments and scheduling to ensure comprehensive security coverage across all operational sites.
- Facilitated alignment of post-order restricted-area procedures and badge hygiene with site SOPs in partnership with EHS, facilities, utilities, and warehouse teams.
- Achieved timely incident response and comprehensive follow-up investigations. Enhanced reporting documentation accuracy and streamlined shift transitions.
- Oversaw hiring initiatives, onboarding procedures, and field coaching efforts to enhance team performance. Implemented refresher training and performance reinforcement strategies to uphold high standards across the organization.
- Monitored and documented weekly operational metrics, focusing on coverage incidents, alarms, and visitor volume, to support account manager and client leadership decision-making.
Company Police Officer
Allied Universal
09.2023 - 06.2025
- Oversaw security operations within designated sectors. Executed building assessments to identify potential issues. Addressed service requests with effective escalation procedures.
- Oversaw enforcement of traffic laws and facilitated citation issuance to enhance public safety. Coordinated with law enforcement for arrests and transportation of suspects. Managed evidence handling in alignment with departmental policies.
- Produced thorough incident and case reports that improved communication. Collaborated with local agencies and site leadership to strengthen community relations.
Police Officer
City of Springfield
04.2020 - 06.2022
- Achieved effective emergency response through prompt handling of calls and meticulous investigations. Produced in-depth reports that captured essential details and outcomes.
- Oversaw traffic enforcement initiatives and conducted DUI stops to enhance public safety. Executed arrests in alignment with state laws and departmental policies, fostering community trust.
- Facilitated successful courtroom outcomes through effective testimony. Maintained integrity of evidence by upholding chain-of-custody standards.
Sales Associate
Eblens
03.2008 - 10.2011
- Managed customer interactions and upheld POS accuracy standards in a high-volume retail setting.
- Identified and interpreted sales trends to refine merchandise placement, aiming to maximize revenue potential.
- Analyzed store operations through regular audits to verify compliance with company standards and policies.
Education
High School Diploma -
Springfield Police Academy
Springfield, MA01.2020
High School Diploma -
Sabis International Charter School
Springfield, MA01.2009
Skills
- Security Operations Leadership
- Armed Response & Patrol
- Access Control & Badge Management
- Incident Response & Investigations
- Post Orders / SOP Compliance
- Training, Coaching & Onboarding
- Visitor Management & Reception Oversight
- Audit Readiness & Documentation
- Microsoft O365 / WinTeam Scheduling
Accomplishments
Led multi‑building security operations ensuring full coverage across 24/7 shifts with zero lapses in critical posts.
Reduced reporting errors by standardizing documentation practices and coaching officers on proper incident narrative structure.
Certification
- First Aid Certification
- NC Driver’s License
- NC Security Guard Card
- Professional Development (In Progress)
- IAHSS Basic or Advanced Healthcare Security
- FEMA ICS 100/200/700
- CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Security Supervisor
Allied Universal Security Services
06.2025 - Current
Company Police Officer
Allied Universal
09.2023 - 06.2025
Police Officer
City of Springfield
04.2020 - 06.2022
Sales Associate
Eblens
03.2008 - 10.2011
High School Diploma -
Springfield Police Academy
High School Diploma -
Sabis International Charter School