RAFAEL RODRIGUEZ
Charlotte
Summary
Results-driven account management professional prepared for the next challenging role. Demonstrated success in cultivating client relationships and driving successful project outcomes. Strong collaboration skills and a track record of delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with a reliable and adaptable approach to changing business needs.
Overview
13
13
years of professional experience
Work History
Real Estate Broker
Rick Rand Realty
06.2012 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Set up virtual home tours, in-person visits, and open houses for properties.
Senior Account Manager JW Marriott
Park Management Company
03.2020 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Mentored junior account management professionals to develop skills and increase company revenue.
Team Leader
Publix Super Market
01.2020 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Computer Systems Analysts
Isaac Newton University
Venezuela01.1990
Skills
- Lead generation
- Negotiation
- Market research
- Agent and seller communications
- Business development
- Schedule management
- Partnership development
- Revenue generation
- Budgeting master
- Client relationship management
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Manager JW Marriott
Park Management Company
03.2020 - 01.2025
Team Leader
Publix Super Market
01.2020 - 09.2022
Real Estate Broker
Rick Rand Realty
06.2012 - Current
Bachelor of Science - Computer Systems Analysts
Isaac Newton University
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