Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Castillo

Chapel Hill

Summary

Dynamic and detail-oriented professional with experience at Bojangles and Hawkers, excelling in customer service and kitchen operations. Proven ability to enhance customer satisfaction through effective communication and efficient service. Skilled in food safety and preparation, with a strong work ethic and a commitment to maintaining high standards in fast-paced environments.

Work History

Cashier

Bojangles
2020 - 2021
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.

Line Cook

Hawkers
2022 - 2025
  • Prepared ingredients and ensured freshness to maintain high-quality standards.
  • Operated kitchen equipment safely while adhering to health regulations.
  • Collaborated with team members to provide efficient service during peak hours.
  • Maintained cleanliness of workstations and kitchen areas to comply with sanitation guidelines.
  • Trained new staff on food preparation techniques and safety protocols effectively.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Plated and presented all dishes to match established restaurant standards.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Grilled meats and seafood to customer specifications.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Education

High School Diploma -

Chapel Hill High School
North Carolina
2023

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Cleaning and sanitizing
  • Attention to detail
  • Spanish
  • High pace work ethic

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Bojangles
2020 - 2021

Line Cook

Hawkers
2022 - 2025

High School Diploma -

Chapel Hill High School

Similar Profiles

CREATE PROFILE
Rafael Castillo