Raekwon Nelson
Cary
Summary
Purpose: To secure an entry level position to be a productive employee, demonstrate good work ethic and to be an asset to your company.
Overview
8
8
years of professional experience
Work History
Machine Operator
Cummins RMEP
Whitakers, NC
05.2024 - 07.2025
- Starting up all machines on the floor & performing follow-ups
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loading in the engines
- Troubleshooting the machines and robots if any error should occur
- Inspecting the final product that was produced
Machine Operator
Perdue Farms
Lewiston, NC
09.2022 - 04.2024
- Fixing film on machines
- Sealing all finished products
Machine Operator
Smithfield Packing
Kinston, NC
03.2021 - 01.2022
- Packing the product
- Making boxes
- Operating the Delta machines
Customer Service Associate
Concentrix
Greenville, NC
08.2021 - 11.2021
- Maintain knowledge of products and/or services
- Prepare and complete work including notating accounts as required
- Track or document information in the call tracking database
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Packer
UPS
Morrisville, NC
09.2020 - 03.2021
- Recognized and reported defective material and equipment to shift supervisor
- Maintained a clean and organized work environment, promoting safety and productivity.
- Ensured timely completion of orders through effective time management and multitasking skills.
Cashier
Wal-Mart
Cary, NC
06.2019 - 08.2020
- Processing returns
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Alorica
Rocky Mount, NC
05.2017 - 01.2018
- Received inbound calls for OptumRx mailing service and made outbound calls to customers
- Assisted customers with refilling prescriptions
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma -
South West Edgecombe High School
Pinetops, NC06-2017
Skills
- Computer Hardware, 5 years
- Customer Service, 2 years
- Manufacturing 1 years
- Typing 36 wpm, 5 years
- Effective Communication: Oral and Written
Timeline
Machine Operator
Cummins RMEP
05.2024 - 07.2025
Machine Operator
Perdue Farms
09.2022 - 04.2024
Customer Service Associate
Concentrix
08.2021 - 11.2021
Machine Operator
Smithfield Packing
03.2021 - 01.2022
Packer
UPS
09.2020 - 03.2021
Cashier
Wal-Mart
06.2019 - 08.2020
Customer Service Representative
Alorica
05.2017 - 01.2018
Diploma -
South West Edgecombe High School