Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Key Skills And Tools
Languages
Timeline
Generic

Raekwon Acolatse

Charlotte

Summary

Data-informed and customer-focused professional with 3+ years of experience in promotions, engagement, and CRM-driven relationship management. Adept at executing targeted campaigns, interpreting performance insights, and driving retention through consultative selling and pipeline management. Passionate about sports and customer experience, seeking to grow in a high-impact CRM or retention marketing role in the sports gaming space.

Overview

4
4
years of professional experience

Work History

Sales & Engagement Associate

Request Boutique
Charlotte
01.2021 - Current
  • Delivered personalized experiences to 50+ customers weekly, applying retention and reactivation strategies to drive ongoing engagement.
  • Created customer journey logs and follow-up systems, resulting in a 25% increase in repeat visits.
  • Re-engaged lapsed customers through proactive outreach, contributing to improved retention and loyalty.
  • Initiated targeted promotions that boosted same-day conversions by 18% during off-peak hours.
  • Partnered with the team to optimize customer-facing messaging and campaign execution.

Real Estate Agent

Keller Williams Realty
Charlotte
01.2023 - 01.2024
  • Used CRM tools to manage pipeline and client communication across various channels.
  • Conducted market research to personalize client outreach, closely aligning with campaign targeting strategies.
  • Maintained high retention through responsive follow-up and deep client engagement.
  • Acted as a trusted advisor, building strong customer relationships and guiding them through decision-making journeys.

Education

Diploma -

Julius L. Chambers High School
Charlotte, NC
01.2023

Skills

  • Customer retention and reactivation
  • CRM Platforms
  • Campaign Execution & Performance Monitoring
  • Sales Development & Lead Nurturing
  • Data-Driven Decision Making
  • Communication
  • Pipeline management and follow-up strategy
  • Google Workspace
  • Microsoft Office
  • Looker
  • SQL Basics

Accomplishments

  • Retention Champion: Built rapport with high-value clients, improving account retention rates.
  • Campaign Innovator: Suggested layout changes that improved engagement with underperforming products by 20%.
  • Sales Leader: Surpassed monthly targets for over 12 months by identifying customer pain points and offering personalized solutions.

Key Skills And Tools

  • Customer Retention & Reactivation
  • CRM Platforms (Exposure to Braze & Optimove concepts)
  • Campaign Execution & Performance Monitoring
  • Sales Development & Lead Nurturing
  • Data-Driven Decision Making
  • Communication (Bilingual: English & Spanish)
  • Pipeline Management & Follow-Up Strategy
  • Tools: Google Workspace, Microsoft Office, Familiar with Looker & SQL Basics

Languages

Spanish
Limited

Timeline

Real Estate Agent

Keller Williams Realty
01.2023 - 01.2024

Sales & Engagement Associate

Request Boutique
01.2021 - Current

Diploma -

Julius L. Chambers High School
Raekwon Acolatse