Racquel Altovise Perkins
Raleigh
Summary
Strong commitment, vision and leadership. Creative and flexible in organizing and planning. Proven effectiveness in promoting a positive and productive work environment. Highly capable and willing to adjust to any work setting to get the job done.
Overview
27
27
years of professional experience
Work History
Institutional Contactor/Quality Control Expert
RTI International, Inc.
01.2001 - Current
- Accepts inbound inquiries from postsecondary institutions regarding federally mandated surveys
- Provides technical assistance and troubleshoot data errors for consistency within reports
- Monitor inbound calls and emails to ensure accurate responses are given by staff
- Provides constructive feedback to staff after calls reviews, for quality purposes
- Manage call queues for adequate assignment, assign daily tasks for completion
- Review data entries received for quality purposes and data management
Telesales Representative
American Express
01.2000 - 01.2001
- Placed outbound calls to existing American Express Cardholders to offer new products and services, deemed beneficial to their needs
- Provided customer service activities consistent with the corporate standards
- Increased customer activation for new services
Medical Records Clerk
Riverstone Counseling Center
01.1998 - 01.2000
- Filed and scanned patient medical record documents for clinical therapists
- Sorted Medicaid and Medicare claims for billing purposes
- Performed light clerical duties, such as typing correspondence, setting follow up appointments and answered multi-line phones
Education
International Relations -
Shaw University
Raleigh, NC01.2000
Political Science -
North Carolina Central University
Durham, NC01.1998
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Schedule management
- Scheduling and planning
- Quality control
- Staff management
- Conflict resolution
- Decision-making
- Data analysis
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Verbal and written communication
- Task delegation
- Performance management
- Workforce management
- Superb management skills
- Troubleshooting and diagnosis
- Task prioritization
- Critical thinking
- Customer support
Timeline
Institutional Contactor/Quality Control Expert
RTI International, Inc.
01.2001 - Current
Telesales Representative
American Express
01.2000 - 01.2001
Medical Records Clerk
Riverstone Counseling Center
01.1998 - 01.2000
International Relations -
Shaw University
Political Science -
North Carolina Central University
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