Rachelle Speas
Pfafftown
Summary
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results. Exceptional ability to analyze trends, optimize workflows, and enhance client satisfaction.
Overview
17
17
years of professional experience
Work History
Account Coordinator
Graphic Packaging International
Winston-Salem, NC
12.2025 - Current
- Coordinated client onboarding processes, ensuring a seamless transition and positive initial engagement experience.
- Developed comprehensive accounts management strategies that enhanced client relationship building and retention efforts.
- Facilitated cross-functional collaboration to align project goals with client expectations and company objectives.
- Managed communication between clients and internal teams to streamline feedback loops and improve service delivery.
Team Lead
Wake Forest Baptist Health
Winston-Salem, NC
01.2024 - 12.2025
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Business Analyst
Nationwide Marketing Group
Winston Salem, NC
07.2021 - 09.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Marketing Specialist Programs
Nationwide Marketing Group
Winston-Salem, NC
01.2019 - 06.2021
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Delivered comprehensive market research reports that guided executive decision-making processes.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
Account Manager
Nationwide Marketing Group
Winston-Salem, NC
01.2009 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC05-1999
Skills
- Operations management
- Performance monitoring
- Process improvement
- Coaching and mentoring
- Performance improvement
- Customer service
Timeline
Account Coordinator
Graphic Packaging International
12.2025 - Current
Team Lead
Wake Forest Baptist Health
01.2024 - 12.2025
Business Analyst
Nationwide Marketing Group
07.2021 - 09.2023
Marketing Specialist Programs
Nationwide Marketing Group
01.2019 - 06.2021
Account Manager
Nationwide Marketing Group
01.2009 - 01.2019
High School Diploma -
North Forsyth High School