Rachel Wright
Wake Forest
Summary
Dynamic Senior Account Executive with a proven track record at Medical Services of America, excelling in relationship building and sales strategy. Leveraged CRM tools for accurate forecasting, achieving over budget revenue. Strong attention to detail and problem-solving skills drove account retention and team motivation, fostering long-term business growth.
Overview
15
15
years of professional experience
Work History
Senior Account Executive
Medical Services of America
01.2024 - Current
- Developed and maintained strong relationships with healthcare providers to enhance service delivery.
- Led sales strategies to increase market share in competitive environments.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Brought in over budget in revenue while managing multiple high-profile accounts.
- Cold called prospects to explain partnership benefits, representing company values.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Motivated team members to meet and exceed sales targets.
- Built relationships with customers and community to promote long term business growth.
Patient Care Coordinator
Medical Services of America
11.2021 - 01.2024
- Assisted patients with intake procedures, ensuring accurate information collection and adherence to protocols.
- Maintained electronic health records, ensuring data integrity and compliance with regulations.
- Implemented process improvements that streamlined operations, resulting in enhanced efficiency within the team.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Clinical Coordinator RN
UNC Internal Medicine Heritage
11.2019 - 11.2021
- Monitored compliance with regulatory standards, ensuring quality of care across the department.
- Collaborated with multidisciplinary teams to optimize treatment plans and enhance clinical outcomes.
- Trained new nursing staff on protocols, procedures, and best practices for patient care management.
- Evaluated workflow efficiencies, identifying areas for improvement in clinical operations and resource allocation.
- Led quality assurance initiatives to uphold high standards of patient safety and care excellence.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
RN, ICU
UNC Rex Healthcare
11.2017 - 11.2019
- Administered medications and monitored vital signs for critically ill patients.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on disease processes and treatment options.
- Conducted comprehensive assessments to identify patient needs and prioritize care.
- Enhanced patient safety by diligently monitoring vital signs, identifying early warning signs of complications, and taking prompt action in emergent situations.
- Contributed to efficient care coordination by collaborating with case managers, social workers, and other support staff to ensure timely patient discharges and smooth transitions between care settings.
RN Staff Nurse
UNC Rex Healthcare
04.2011 - 11.2017
- Assisted in patient assessments and monitored vital signs to ensure optimal care standards.
- Supported nursing staff in daily activities, promoting a collaborative work environment. Also served in the role as a charge nurse.
- Administered medications and documented patient responses accurately in electronic health records.
- Guided patients in medication adherence to improve healing outcomes.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient populations.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Provided compassionate and empathetic support to patients and their families during difficult situations.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
Education
Associate of Applied Science - Nursing
New River Community College
Dublin, Virginia, VA05.2010
Associate of Science - Medical Assistant
Miller Motte Technical College
Lynchburg, VA01.2003
Skills
- Goals and performance
- Attention to detail
- Task prioritization
- Written communication
- Multitasking
- Teamwork and collaboration
- Problem-solving
Accomplishments
Second to top sales person of the year for home health for Medical Services of America 2024.
Top sales person of the year for home health for Medical Services of America 2025.
Timeline
Senior Account Executive
Medical Services of America
01.2024 - Current
Patient Care Coordinator
Medical Services of America
11.2021 - 01.2024
Clinical Coordinator RN
UNC Internal Medicine Heritage
11.2019 - 11.2021
RN, ICU
UNC Rex Healthcare
11.2017 - 11.2019
RN Staff Nurse
UNC Rex Healthcare
04.2011 - 11.2017
Associate of Applied Science - Nursing
New River Community College
Associate of Science - Medical Assistant
Miller Motte Technical College