Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rachel Ward

Cary

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

4
4
years of professional experience

Work History

Shift Lead/Trainer

Dairy Queen Grill & Chill
06.2021 - 08.2025
  • Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
  • Collaborated with team members to resolve customer inquiries and enhance overall service quality.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments while assisting leadership as needed.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Operated kitchen equipment safely and efficiently, adhering to health regulations and safety standards.

Crew Member

Johnny's Pizza Cary
11.2022 - 08.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Maintained cleanliness and organization of workstations to meet health and safety standards.
  • Collaborated with team members to efficiently manage high-volume service periods.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.

Education

Clinical Laboratory Research - Clinical Laboratory Science

East Carolina University
Greenville, NC
05-2028

Skills

  • Patience and empathy

  • Problem-solving

  • Time management

  • Strong work ethic

  • Dependability

  • Flexible scheduling

  • POS systems

  • Food safety understanding

  • Multitasking and organization

  • Team collaboration

  • Customer service focus

  • Employee training

Interests

  • Surfing
  • Animal Care
  • Playing Sports
  • Volunteer Work
  • Reading
  • Photography

Timeline

Crew Member

Johnny's Pizza Cary
11.2022 - 08.2023

Shift Lead/Trainer

Dairy Queen Grill & Chill
06.2021 - 08.2025

Clinical Laboratory Research - Clinical Laboratory Science

East Carolina University

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Rachel Ward