- Surfing
- Animal Care
- Playing Sports
- Volunteer Work
- Reading
- Photography
Rachel Ward
Cary
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
4
4
years of professional experience
Work History
Shift Lead/Trainer
Dairy Queen Grill & Chill
06.2021 - 08.2025
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Collaborated with team members to resolve customer inquiries and enhance overall service quality.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments while assisting leadership as needed.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Operated kitchen equipment safely and efficiently, adhering to health regulations and safety standards.
Crew Member
Johnny's Pizza Cary
11.2022 - 08.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Collaborated with team members to efficiently manage high-volume service periods.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
Education
Clinical Laboratory Research - Clinical Laboratory Science
East Carolina University
Greenville, NC05-2028
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Dependability
- Flexible scheduling
- POS systems
- Food safety understanding
- Multitasking and organization
- Team collaboration
- Customer service focus
- Employee training
Interests
Timeline
Crew Member
Johnny's Pizza Cary
11.2022 - 08.2023
Shift Lead/Trainer
Dairy Queen Grill & Chill
06.2021 - 08.2025
Clinical Laboratory Research - Clinical Laboratory Science
East Carolina University