Rachel Sapp
Newport
Summary
Results-driven Chef with extensive experience in managing kitchen staff as well as a vast knowledge in the medical field. Skilled in effective communication and team leadership, dedicated to maintaining health standards and optimizing operational efficiency.
Overview
28
28
years of professional experience
Work History
Chef
Seaside Sensations Catering, LLC
Morehead City
01.2020 - Current
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Managed kitchen staff, ensuring efficient workflow and high-quality food preparation.
- Implemented food safety protocols to maintain health standards in the kitchen.
- Collaborated with suppliers to source fresh ingredients for menu items.
- Trained new kitchen staff on cooking techniques and safety procedures.
- Oversaw inventory management to optimize stock levels and reduce waste.
- Coordinated special events, creating tailored dining experiences for guests.
- Established quality control procedures to ensure consistent high-quality of food served.
- Maintained records of purchases, sales, and waste to track profit margins and financial performance of kitchen operations.
- Created and introduced new recipes and menu items, enhancing customer satisfaction.
- Monitored labor costs by tracking employee hours worked versus budgeted labor costs for each shift.
- Performed regular maintenance checks on kitchen equipment in order to prevent breakdowns or malfunctions during service times.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Ensured compliance with all local laws and regulations related to the business operations.
- Participated in trade shows, conventions, and other events related to industry promotion.
Patient Accounts Supervisor
Moore Orthopedics & Sports Medicine
Morehead City
03.2010 - 04.2021
- Supervised patient account operations, ensuring accuracy in billing processes and reducing errors.
- Trained staff on insurance verification and claims submission procedures.
- Managed dispute resolutions between patients and insurance providers, improving resolution times and patient satisfaction.
- Coordinated communication between departments to streamline patient account workflows, enhancing collaboration and efficiency.
- Implemented process improvements to enhance efficiency in billing practices.
- Analyzed patient accounts for discrepancies and initiated corrective actions promptly.
- Oversaw compliance with healthcare regulations in billing and collections processes.
- Assisted patients with questions regarding their accounts and billing information.
- Ensured all deadlines were met in accordance with established timelines.
- Reviewed and verified accuracy of patient accounts, ensuring compliance with all applicable regulations.
- Collaborated with other departments within the organization to resolve any issues related to patient accounts.
- Provided customer service to patients by responding to inquiries via telephone or email.
- Researched complex billing issues in order to determine appropriate resolution actions.
- Maintained knowledge of healthcare laws and regulations affecting department operations.
- Monitored and maintained account balances, processed payments, and reconciled discrepancies in a timely manner.
- Worked closely with insurance companies regarding claims processing, payment status updates, and follow-up procedures.
- Trained staff on proper procedures for handling patient accounts, including coding and collections processes.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Submitted electronic bills following facility and legal compliance standards.
- Processed refunds, disbursements, and payments.
- Reviewed flagged items daily and resolved issues.
- Addressed customer complaints and inquiries to enhance patient satisfaction and trust.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Pediatric Receptionist
Oceanside Pediatrics
Morehead City
12.2008 - 03.2011
- Greeted and welcomed patients and families upon arrival at the clinic.
- Managed incoming calls, scheduled appointments, and directed inquiries to appropriate staff, enhancing patient flow.
- Assisted with patient check-in processes, ensuring accurate information collection.
- Maintained organized reception area, ensuring a clean and inviting environment.
- Coordinated communication between patients and healthcare providers, facilitating timely information exchange.
- Processed insurance information and verified eligibility for services provided.
- Handled patient records with confidentiality, adhering to privacy regulations consistently.
- Scheduled patient appointments in clinic system.
- Delivered excellent customer service while interacting with patients and staff, fostering a welcoming clinic atmosphere.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Processed payments and updated accounts to reflect balance changes.
Patient Accounts Manager
Alonzo J Davis IV MD PhD
Morehead City
08.2003 - 04.2006
- Supervised patient account operations and staff in a medical setting.
- Coordinated billing processes and insurance verifications to ensure timely and accurate patient account management.
- Managed patient inquiries and resolved account discrepancies efficiently.
- Trained and mentored team members on billing procedures and best practices.
- Ensured compliance with healthcare regulations in patient account management.
- Collaborated with healthcare providers to ensure accurate patient data entry.
- Collaborated with other departments within the organization to resolve any issues related to patient accounts.
- Ensured all deadlines were met in accordance with established timelines.
- Provided customer service to patients by responding to inquiries via telephone or email.
- Analyzed past due accounts to identify issues and implemented corrective measures, improving collection rates.
- Trained staff on proper procedures for handling patient accounts, including coding and collections processes.
- Prepared documents such as invoices, bills of lading, and purchase orders for submission or review.
- Maintained updated knowledge of healthcare laws, regulations, guidelines that may affect the department's operations.
- Assisted patients with questions regarding their accounts and billing information.
- Researched complex billing issues in order to determine appropriate resolution actions.
- Collaborated with insurance companies on claims processing and payment status updates to expedite resolutions.
Ophthalmic Patient Receptionist
Davidson Eye Clinic
Morehead City
08.1998 - 08.2003
- Greeted patients warmly upon arrival at the eye clinic.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between patients and eye care professionals to ensure seamless patient care.
- Answered phone calls and provided information about services offered.
- Processed insurance claims and verified patient insurance information to facilitate timely treatment.
- Ensured patients received timely notifications about their appointments to improve attendance.
- Managed patient records and maintained confidentiality standards.
- Managed incoming mail distribution, courier services, faxes, and photocopying documents to support efficient office operations.
- Processed payments and updated accounts to reflect balance changes.
Education
Diploma Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO12-2019
Certificate -
Billing And Coding Course
Online 01-2002
High School Diploma -
West Carteret High School
Morehead City, NC06-1998
Skills
- Quality control
- Cost analysis
- Budgeting
- Employee training
- Staff coordination
- Team leadership
- Time management
- Attention to detail
- Problem solving
- Effective communication
Timeline
Chef
Seaside Sensations Catering, LLC
01.2020 - Current
Patient Accounts Supervisor
Moore Orthopedics & Sports Medicine
03.2010 - 04.2021
Pediatric Receptionist
Oceanside Pediatrics
12.2008 - 03.2011
Patient Accounts Manager
Alonzo J Davis IV MD PhD
08.2003 - 04.2006
Ophthalmic Patient Receptionist
Davidson Eye Clinic
08.1998 - 08.2003
Diploma Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Certificate -
Billing And Coding Course
High School Diploma -
West Carteret High School