Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Rachel McCoy

Fayetteville

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Fayetteville
08.2024 - Current
  • Assist customers with inquiries, returns, and purchases, ensuring a positive shopping experience.
  • Operate POS systems to process transactions accurately and efficiently.
  • Maintain product knowledge to provide informed recommendations and resolve customer concerns.
  • Collaborate with team members to meet store goals and uphold company service standards.

Amazon Fulfillment Associate

Amazon Warehouse
Durham
11.2024 - 01.2025
  • Executed accurate order picking, sorting, and scanning to ensure timely delivery.
  • Coordinated with team members to meet daily operational goals.

Customer Service Representative

Kangaroo Express / Circle K
Fayetteville
02.2023 - 06.2024
  • Provided high-quality customer service in a fast-paced environment, handling cash transactions and resolving customer concerns.
  • Maintained store cleanliness, restocked merchandise, and ensured adherence to company standards.
  • Trained new employees on POS systems and customer engagement strategies.

Overnight Stocker

Dollar Tree
Fayetteville
10.2022 - 01.2023
  • Unloaded shipments, organized stock, and maintained product displays according to planograms.
  • Provided customer assistance during overnight shifts.

Education

Bachelor's - Healthcare Management

Colorado Technical University

Associate of Science - Healthcare Administration

Colorado Technical University

Skills

  • Customer Support & Conflict Resolution
  • HIPAA Compliance
  • Healthcare Administration
  • Multi-Channel Communication (Phone, Email, Chat)
  • Documentation & Data Entry
  • Process Improvement
  • Microsoft Office Suite & CRM Tools
  • Time Management & Prioritization
  • Technical Troubleshooting
  • Team Collaboration

Websites

Certification

  • HIPAA Certified
  • Customer Service Certification, 2015
  • Valid Driver's License – Class C, 11/01/30

Timeline

Amazon Fulfillment Associate

Amazon Warehouse
11.2024 - 01.2025

Customer Service Representative

Walmart
08.2024 - Current

Customer Service Representative

Kangaroo Express / Circle K
02.2023 - 06.2024

Overnight Stocker

Dollar Tree
10.2022 - 01.2023

Bachelor's - Healthcare Management

Colorado Technical University

Associate of Science - Healthcare Administration

Colorado Technical University

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Rachel McCoy