Rachel Livesay
Wilmington
Summary
Dedicated and dependable worker with experience in customer service, retail sales, childcare, and front desk operations. Currently pursuing a degree in Business Marketing, with an interest in customer experience and brand engagement. Proven ability to communicate effectively, manage responsibilities independently, and create positive experiences for clients and customers. Experienced in maintaining organized environments, handling transactions, and supporting team operations in fast-paced settings. Known for being hardworking, reliable, and committed to providing excellent service while balancing multiple responsibilities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Studio Em
Cary, NC
07.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered and directed incoming calls, providing exceptional customer service to clients and visitors.
- Coordinated appointment scheduling, optimizing staff schedules to enhance operational efficiency.
- Maintained accurate records of client interactions and appointments using office management software.
- Opened and closed the salon daily, including securing the premises and preparing the workspace for staff and clients
- Maintained a clean, organized, and welcoming salon environment for customers and staff
- Monitored product inventory levels and placed orders to replenish retail and salon supplies
- Balanced and closed the cash register at the end of each shift while recording daily sales and transactions
Babysitter
Self-employeed
Cary, NC
01.2021 - 08.2025
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate educational games to enhance cognitive skills.
- Communicated effectively with parents regarding children's progress and daily routines.
- Managed schedules for multiple children, balancing their needs and activities efficiently.
- Conducted first aid and CPR training sessions for caregivers to ensure safety standards are maintained.
- Communicated positively with children and guardians.
Brand Ambassador
American Eagle Outfitters, Inc
Cary, NC
05.2023 - 05.2024
- Engaged customers by providing product knowledge and personalized recommendations.
- Assisted in creating visually appealing merchandise displays to enhance brand presence.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Adapted quickly to changing priorities in a fast-paced retail environment.
- Provided exceptional customer service, resolving issues to ensure satisfaction.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor of Science - Marketing
University of North Carolina Wilmington
Wilmington, NC05-2029
High School Diploma -
Apex High School
Apex, NC06-2025
Skills
- Customer service
- Attention to detail
- Time management
- Sales & Product Knowledge
- Listening skills
- Telephone etiquette
- Cash handling
- Team collaboration
- Administrative skills
- Issue handling
- Inventory control
Timeline
Front Desk Receptionist
Studio Em
07.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
05.2023 - 05.2024
Babysitter
Self-employeed
01.2021 - 08.2025
Bachelor of Science - Marketing
University of North Carolina Wilmington
High School Diploma -
Apex High School