Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Kramer

Greensboro

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Life Time. Proven ability to resolve conflicts effectively while fostering inclusivity. Highly adaptable and organized, with a talent for multitasking and problem-solving, ensuring a positive experience for all guests and clients.

Overview

4
4
years of professional experience

Work History

Membership Concierge

Life Time
12.2024 - 08.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

LifeCafe Team Member

Life Time
04.2022 - 07.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

After-School Care Provider

Cambridge Lakes Charter School
10.2021 - 05.2022
  • Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
  • Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
  • Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
  • Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.

Education

Bachelor of Science - Nursing

University of North Carolina At Greensboro
Greensboro, NC
05-2028

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Guest services
  • Telephone etiquette
  • Cash handling
  • Problem-solving
  • Time management
  • Multitasking and organization

Timeline

Membership Concierge

Life Time
12.2024 - 08.2025

LifeCafe Team Member

Life Time
04.2022 - 07.2025

After-School Care Provider

Cambridge Lakes Charter School
10.2021 - 05.2022

Bachelor of Science - Nursing

University of North Carolina At Greensboro

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Rachel Kramer