Rachel Howell
Charlotte
Summary
Detail-oriented finance and administrative professional with a strong background in billing operations and account management. Expertise in processing insurance claims, resolving account discrepancies, and maintaining compliance with regulations. Demonstrated commitment to enhancing customer satisfaction through effective communication and efficient service delivery.
Overview
9
9
years of professional experience
Work History
Billing Representative
UPA Physicians
Knoxville
11.2016 - 08.2025
- Managed high-volume billing operations and maintained accurate financial and customer account records.
- Processed insurance claims, payments, and account adjustments while ensuring compliance with organizational policies.
- Verified insurance coverage, eligibility, and payment information to ensure accurate claim processing.
- Investigated and resolved billing discrepancies through detailed account research and reconciliation.
- Assisted customers with billing inquiries, payment arrangements, and account resolution, enhancing customer satisfaction and retention.
- Reconciled customer accounts and maintained detailed financial documentation.
- Collaborated with internal departments and insurance carriers to resolve complex account issues, streamlining processes and improving resolution times.
- Ensured strict confidentiality and compliance with HIPAA regulations, safeguarding sensitive customer information.
- Consistently met productivity, quality, and accuracy standards while managing multiple priorities.
Medical Scheduler
Staffing Solutions / University of Tennessee Hospital
Knoxville
09.2016 - 11.2016
- Coordinated communication among physicians, clinical staff, and patients to ensure seamless information flow.
- Scheduled patient appointments using electronic health record systems.
- Maintained accurate electronic records and documentation to support efficient patient care.
- Verified insurance information and patient demographics.
- Assisted with patient registration and front-office administrative duties.
- Provided professional customer service in person and over the telephone to enhance patient experience.
Education
Associate in Science (A.S.) - Accounting and Finance
Central Piedmont Community College
Charlotte, NC08-2027
Medical Administrative Assistant Diploma -
Ultimate Medical Academy
Tampa, FL01-2016
Skills
- Billing & Collections
- Accounts Receivable
- Payment Processing
- Insurance Claims Processing
- Medical Billing
- Revenue cycle management
- Financial Operations
- Financial Recordkeeping
- Accounting Support
- Financial reporting
- Data Analysis
- Data Management
- Microsoft Excel
- Greenway EHR
- Electronic health records
- Healthcare Software Systems
- Medical Records Management
- Clinical Documentation
- CPT Coding
- ICD-10-CM Coding
- Patient Privacy Policies
- HIPAA Compliance
- Regulatory Compliance
- Process Improvement
- Account Reconciliation
- Records Management
- Customer Account Management
- Customer Relationship Management
- Banking Operations
- Appointment Coordination
- Problem Solving
- Billing Process Optimization
- Verbal communication
- Microsoft Teams
- Anatomy & Physiology
- Medical Laws and Ethics
- Clinical Documentation
- Billing Process Optimization
Timeline
Billing Representative
UPA Physicians
11.2016 - 08.2025
Medical Scheduler
Staffing Solutions / University of Tennessee Hospital
09.2016 - 11.2016
Associate in Science (A.S.) - Accounting and Finance
Central Piedmont Community College
Medical Administrative Assistant Diploma -
Ultimate Medical Academy