Rachel Hauser
Trinity
Summary
For well over 22 years, I have continuously proven to be a highly dependable and experienced SAP professional. Designing SAP Transportation Management solutions, including both configuration and custom development designs to meet business requirements. Productive team member that maintains in-depth understanding of latest SAP offerings, updates, and market developments to promote business innovation and relevance. Known for broad technical knowledge and skills in maintaining superlative performance of IM, EWM and TM-based business functions. An optimistic, self-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional troubleshooting skills. Able to accomplish work effectively unsupervised and quickly mastering new skills. Eager to apply time management and superior organizational skills in various environments. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
SAP TM/EWM Specialist
Axalta
High Point
09.2018 - Current
- Developed and implemented SAP solutions to meet business requirements.
- Analyzed user needs and developed technical specifications for customized solutions.
- Configured and tested known defects of interfaces between SAP systems and other applications.
- Provided on-site support for resolution of End User issues.
- Resolved complex technical problems related to data migration from legacy systems into SAP environment.
- Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
- Gathered business requirements for SAP reporting and functionality enhancements.
- Collected, analyzed, and reported on data for use in operational planning.
- Conferred with staff, end users and management to establish requirements for implementation of S4 HANA.
- Meeting with client teams to understand and document business requirements.
- Designing SAP Transportation Management solutions; including both configuration and custom development designs to meet business requirements.
- Configuring SAP TM and working with SAP developers to deliver custom reports, interfaces, enhancements, forms and workflows.
- Testing and troubleshooting SAP TM to ensure alignment with documented business process and requirements.
- Active involvement in end-to-end testing and go-live activities.
- Providing support for production SAP solutions.
- Create, process, analyze and complete annual physical inventories for multiple US sites.
- Create freight settlement documents.
- Analyze rate tables.
SAP TM/EWM Technical Specialist
Mylan Pharmaceuticals
Greensboro
02.2009 - 11.2017
- Collaborated with cross-functional teams to resolve operational issues.
- Conducted training sessions for staff on equipment usage and safety protocols.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Managed documentation for compliance with industry regulations and standards.
- Provided training on desktops, laptops and mobile devices for company users.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
Education
GED -
Guilford Technical Community College
Greensboro06-2000
Skills
- End User Support
- Performance Testing
- Conduct Super User and End User Training
- Technical Troubleshooting
- Online Hypercare Support
- Project Coordination
- Teamwork and Collaboration
- Remote Technical Support for US sites
- Training Materials Development
- Active Listening
- Problem-Solving
- Collaborative Team Player
- Creative Issue Resolution
- Inventory Procedure Documentation
- Data migration
- Process optimization
- User training
- Cross-functional collaboration
- Problem solving
- Operational planning
- Effective communication
- Technical documentation
- Troubleshooting techniques
- Management collaboration
- Technical communication
- Supply management
- Operational enhancement
- Proficient in S4 HANA
- Compliance monitoring
- Continuous improvement
- Team collaboration
- Process improvement
- Inventory management
- Process analysis
- Logistics coordination
- Organizational skills
- Cross-functional team leadership
- Active listening
- Operational efficiency
- Multitasking Abilities
- Coaching and mentoring
- Documentation management
- Technical troubleshooting
References
- Tarshell Foster, (336)500-7738, Co-worker since 2019
- Sharon Foust, (336)312-5471, Former Co-worker and family since 2001
- Schrylle Bethea, (336)689-1167, Former Co-worker and friend since 2010
Timeline
SAP TM/EWM Specialist
Axalta
09.2018 - Current
SAP TM/EWM Technical Specialist
Mylan Pharmaceuticals
02.2009 - 11.2017
GED -
Guilford Technical Community College