Rachel Elliott

Oversaw daily operations of a high-volume automotive service and performance business, managing workflows, customer experience, and overall business performance from intake through delivery.

Directed scheduling, job flow, and capacity planning to ensure efficient operations and timely completion of services while maintaining high standards of quality and customer satisfaction.

Managed all customer communication including estimates, approvals, updates, and issue resolution, serving as the primary escalation point for complex service and billing concerns.

Coordinated vendor relationships, parts sourcing, and inventory logistics to support ongoing projects and minimize delays in service delivery.

Oversaw invoicing, job costing, and financial tracking to ensure accuracy, profitability, and operational visibility.

Developed and implemented operational processes and systems to improve efficiency, organization, and consistency across the business.

Collaborated with technicians and leadership to prioritize workload, streamline operations, and improve turnaround time.

Led marketing and brand presence through social media strategy, customer engagement, and local business development efforts.

Drove continuous improvement by identifying workflow gaps, implementing process enhancements, and maintaining a strong focus on customer retention and business growth.

Supported and helped run daily Sales Operations, contributing to workflow management, lead handling, and overall team execution in a high-volume, client-focused environment.

Managed inbound and outbound communication pipelines, ensuring timely follow-up, consistent messaging, and a seamless customer experience from initial inquiry through onboarding.

Conducted consultative sales conversations, guiding prospective clients through program options and converting leads into active members through relationship-based communication.

Optimized onboarding processes by matching clients with best-fit coaches based on goals, preferences, and needs, improving retention and long-term engagement.

Served as a key point of contact for customer issues and escalations, resolving concerns efficiently while maintaining strong client relationships and satisfaction.

Collaborated cross-functionally with coaching, partnerships, and marketing teams to support client lifecycle management and improve overall program delivery.

Identified gaps in communication and onboarding workflows and implemented improvements to increase conversion rates, efficiency, and customer experience.

Maintained accurate tracking of leads, client interactions, and follow-ups using CRM and operational tools including HubSpot.

Utilized AI tools, including ChatGPT, to streamline communication, improve response quality, and enhance workflow efficiency.