Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Coates

Leland

Summary

Healthcare professional with extensive experience in Federal and Private sectors, specializing in patient safety, risk management, and quality improvement. Proven track record in developing training programs and implementing EHR systems, leading to improved operational standards. Strong analytical skills and exceptional communication abilities enhance stakeholder collaboration and problem resolution.

Overview

34
34
years of professional experience
1
1
Certification

Work History

<ul> <li>Analyzed patient safety events following EHR system implementation to identify key issues.</li> <li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li> <li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li> <li>Developed EHR self-correction training for clinical and administrative staff.</li> <li>Performed root cause analysis to pinpoint areas requiring improvement.</li> <li>Established and monitored corrective measures to track outcomes of interventions.</li> </ul>

Veterans’ Healthcare Administration
Columbus
05.2022 - 06.2024
  • Analyzed patient safety events following EHR system implementation to identify key issues.
  • Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.
  • Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.
  • Developed EHR self-correction training for clinical and administrative staff.
  • Performed root cause analysis to pinpoint areas requiring improvement.
  • Established and monitored corrective measures to track outcomes of interventions.

<ul> <li>Develop short-term goals and long-term strategic plans to improve risk control and mitigation.</li> <li>Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.</li> <li>Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.</li> <li>Provided guidance and advice on how to handle high-risk situations appropriately.</li> <li>Prepared detailed reports outlining current risk levels as well as recommended actions for senior management.</li> <li>Reviewed contracts and agreements for potential liabilities or exposures prior to signing.</li> <li>Developed training programs for staff on risk management processes and best practices.</li> <li>Conducted regular reviews of risk management practices to identify areas for improvement.</li> <li>Constructed periodic surveys and inspections to comply with regulatory committees.</li> <li>Led cross-functional teams in the development of risk management policies and procedures.</li> <li>Collaborated with external auditors and consultants on risk management audits and assessments.</li> <li>Managed claims and incidents, including investigation, documentation, and resolution processes.</li> <li>Developed business continuity and disaster recovery plans to minimize operational disruptions.</li> <li>Reported findings on risk exposures to senior executives and board of directors.</li> <li>Established metrics and benchmarks for evaluating the effectiveness of risk management initiatives.</li> </ul>

Veterans’ Healthcare Administration
Columbus
11.2014 - 01.2022
  • Develop short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
  • Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
  • Provided guidance and advice on how to handle high-risk situations appropriately.
  • Prepared detailed reports outlining current risk levels as well as recommended actions for senior management.
  • Reviewed contracts and agreements for potential liabilities or exposures prior to signing.
  • Developed training programs for staff on risk management processes and best practices.
  • Conducted regular reviews of risk management practices to identify areas for improvement.
  • Constructed periodic surveys and inspections to comply with regulatory committees.
  • Led cross-functional teams in the development of risk management policies and procedures.
  • Collaborated with external auditors and consultants on risk management audits and assessments.
  • Managed claims and incidents, including investigation, documentation, and resolution processes.
  • Developed business continuity and disaster recovery plans to minimize operational disruptions.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Established metrics and benchmarks for evaluating the effectiveness of risk management initiatives.

<ul> <li>Provided ongoing direction and leadership for program operations.</li> <li>Subordinated and directed staff meetings to explore new concepts and update participants on program specifics and achievements.</li> <li>Organized and managed program development from conception through successful execution.</li> <li>Developed program implementation and maintenance strategy.</li> <li>Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.</li> <li>Prepared monthly reports on process improvement trends for upper management.</li> <li>Gathered and organized printed materials required for program participation.</li> <li>Presented and built new programming strategies, and one-off feature demonstrations, to boost audience interests and diversify offerings.</li> <li>Tracked department course registrations and class lists via TMS software.</li> <li>Initiated and presided over multidisciplinary Systems Redesign Committee</li> <li>Analyzed areas requiring improvement, designed process improvement charters, and allocated facility resources for new team coaching.</li> </ul>

Veterans Healthcare Administration
Columbus
01.2012 - 05.2016
  • Provided ongoing direction and leadership for program operations.
  • SCoordinated and directed staff meetings to explore new concepts and update participants on program specifics and achievements.
  • Organized and managed program development from conception through successful execution.
  • Developed program implementation and maintenance strategy.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Prepared monthly reports on process improvement trends for upper management.
  • Gathered and organized printed materials required for program participation.
  • Presented and built new programming strategies, and one-off feature demonstrations, to boost audience interests and diversify offerings.
  • Tracked department course registrations and class lists via TMS software.
  • Initiated and presided over multidisciplinary Systems Redesign Committee
  • Analyzed areas requiring improvement, designed process improvement charters, and allocated facility resources for new team coaching.

<ul> <li>Facilitate initiatives of Preventative Ethics Committee to promote ethical standards</li> <li>Coordinate activities and objectives as Co-Chair of Non Clinical Performance Improvement committee.</li> <li>Primary abstractor/liaison for the external Peer Review Program.</li> <li>Monitored staff organization and proposed enhancements to daily operations.</li> <li>Recorded, analyzed, and disseminated statistical data to inform decision-making.</li> <li>Established new quality assurance and customer service standards to elevate performance.</li> <li>Reviewed interactions between associates and customers to measure personnel performance and apply strategies for elevating customer satisfaction.</li> <li>Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.</li> <li>Applied coaching techniques and tools to support managers and team members in improving performance.</li> <li>Created quality planning for several new product launches by confirming customer requirements and embedding in design and production</li> </ul>

Veterans Healthcare Administration
Columbus
01.2011 - 04.2012
  • Facilitate initiatives of Preventative Ethics Committee to promote ethical standards
  • Coordinate activities and objectives as Co-Chair of Non Clinical Performance Improvement committee.
  • Primary abstractor/liaison for the external Peer Review Program.
  • Monitored staff organization and proposed enhancements to daily operations.
  • Recorded, analyzed, and disseminated statistical data to inform decision-making.
  • Established new quality assurance and customer service standards to elevate performance.
  • Reviewed interactions between associates and customers to measure personnel performance and apply strategies for elevating customer satisfaction.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Created quality planning for several new product launches by confirming customer requirements and embedding in design and production

<ul> <li><br></li> <li>Functioned as principal liaison and consultant for Sanofi-Aventis, engaging with C-suite leadership throughout Ohio region to advance healthcare education initiatives designed for internal stakeholders</li> <li>Facilitating education, coaching, guidance, and leadership for healthcare partners in medical community.</li> <li>Recommended tools to C-Suite management for enhancing quality improvement initiatives and preventing never events.</li> <li>Facilitated connections between health systems and best practice partners for VTE prevention and management of hyperglycemia/hypoglycemia.</li> <li>Utilized coaching techniques to elevate performance among managers and team members.</li> <li>Monitored quality issues across external customers, suppliers, and internal operations.</li> </ul>

Sanofi Aventis
Bridgewater
07.2009 - 01.2011

  • Functioned as principal liaison and consultant for Sanofi-Aventis, engaging with C-suite leadership throughout Ohio region to advance healthcare education initiatives designed for internal stakeholders
  • Facilitating education, coaching, guidance, and leadership for healthcare partners in medical community.
  • Recommended tools to C-Suite management for enhancing quality improvement initiatives and preventing never events.
  • Facilitated connections between health systems and best practice partners for VTE prevention and management of hyperglycemia/hypoglycemia.
  • Utilized coaching techniques to elevate performance among managers and team members.
  • Monitored quality issues across external customers, suppliers, and internal operations.

<ul> <li>Compiled, structured, and input patient data into medical systems.</li> <li>Catalogued patient data in clinical databases and registries according to regulatory practices.</li> <li>Provided courteous and effective service to customers, navigated difficult scenarios with confidence.</li> <li>Developed and maintained courteous and effective working relationships.</li> </ul>

Medical Review Group
Columbus
01.2009 - 06.2009
  • Compiled, structured, and input patient data into medical systems.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Provided courteous and effective service to customers, navigated difficult scenarios with confidence.
  • Developed and maintained courteous and effective working relationships.

<ul> <li>Assisted organizational response to Joint Commission findings through contract position.</li> <li>Utilized benchmarks such as units built per injury to evaluate program effectiveness.</li> <li>Trained and certified employees in assessment procedures and safety protocols.</li> <li>Developed and implemented comprehensive safety management programs for designated locations.</li> <li>Ensured compliance with industry standards, including [Name], [Name], and [Name].</li> <li>Fostered a culture of safety aimed at reducing incidents and eliminating hazards.</li> <li>Conducted inspections of worksites and gear to verify adherence to safety standards.</li> <li>Prepared reports and correspondence related to health and safety cases.</li> </ul>

Knox Community Hospital
Mount Vernon
06.2008 - 09.2008
  • Assisted organizational response to Joint Commission findings through contract position.
  • Utilized benchmarks such as units built per injury to evaluate program effectiveness.
  • Trained and certified employees in assessment procedures and safety protocols.
  • Developed and implemented comprehensive safety management programs for designated locations.
  • Ensured compliance with industry standards, including [Name], [Name], and [Name].
  • Fostered a culture of safety aimed at reducing incidents and eliminating hazards.
  • Conducted inspections of worksites and gear to verify adherence to safety standards.
  • Prepared reports and correspondence related to health and safety cases.

<ul><li>Improved quality processes for increased efficiency and effectiveness.</li><li>Reviewed medical records for physician practice patterns.</li><li>Collaborated with physician leadership boards in the oversight of utilization review, initial credentialing acceptance, re-credentialing review, and resident education.</li><li>Investigated adverse actions, performed root cause analysis, facilitating development of improvement actions.</li><li>Performed and trained additional staff to complete HFMEA studies prior to the implementation of new procedures and medical treatments.</li><li>Evaluated quality problems and developed specific area improvement projects to identify and resolve issues.</li><li>Collaborated with various internal stakeholders to achieve a state of continuous readiness for a 550 bed acute care, Level I trauma center.</li><li>Provided oversight and direct education of the physicians and staff to achieve and maintain Stroke Center Certification.</li><li>Reduced work hours spent reviewing radiology procedures from 750 hours a month to 12 hours a month. Evaluation after 1 year illustrated that complication rate was within 0.1% of previous year utilizing new system.</li><li>Member of six sigma team to create standardized set of orders to eliminate 3 areas of delay.</li><li>Championed Lean team of Multiple disciplines decreasing time from discharge order to bed availability by 2 hours, generating a savings of $168,000.00. Team discovered and eliminated additional practice savings of $100,000.00 annually.</li></ul>

Akron General Hospital
Akron
10.2005 - 06.2008
  • Improved quality processes for increased efficiency and effectiveness.
  • Reviewed medical records for physician practice patterns.
  • Collaborated with physician leadership boards in the oversight of utilization review, initial credentialing acceptance, re-credentialing review, and resident education.
  • Investigated adverse actions, performed root cause analysis, facilitating development of improvement actions.
  • Performed and trained additional staff to complete HFMEA studies prior to the implementation of new procedures and medical treatments.
  • Evaluated quality problems and developed specific area improvement projects to identify and resolve issues.
  • Collaborated with various internal stakeholders to achieve a state of continuous readiness for a 550 bed acute care, Level I trauma center.
  • Provided oversight and direct education of the physicians and staff to achieve and maintain Stroke Center Certification.
  • Reduced work hours spent reviewing radiology procedures from 750 hours a month to 12 hours a month. Evaluation after 1 year illustrated that complication rate was within 0.1% of previous year utilizing new system.
  • Member of six sigma team to create standardized set of orders to eliminate 3 areas of delay.
  • Championed Lean team of Multiple disciplines decreasing time from discharge order to bed availability by 2 hours, generating a savings of $168,000.00. Team discovered and eliminated additional practice savings of $100,000.00 annually.

<ul> <li>Administered clinical care for Level 1 trauma patients, optimizing adjustments to enhance stabilization.</li> <li>Explained health care issues and ramifications to patients and families to promote informed medical care choices.</li> <li>Cultivated treatment environment that respected and valued patients' and families' cultural and religious traditions and preferences.</li> <li>Supervised new employees and student nurses to promote adherence to established patient care standards and practices.</li> <li>Engaged with healthcare team members to formulate, deploy, and refine treatment strategies.</li> <li>Rapidly managed safety incidents, deploying preventative interventions to oversee and mitigate escalating situations.</li> </ul>

Akron General Medical Center
Akron
09.2004 - 09.2005
  • Administered clinical care for Level 1 trauma patients, optimizing adjustments to enhance stabilization.
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices.
  • Cultivated treatment environment that respected and valued patients' and families' cultural and religious traditions and preferences.
  • Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
  • Engaged with healthcare team members to formulate, deploy, and refine treatment strategies.
  • Rapidly managed safety incidents, deploying preventative interventions to oversee and mitigate escalating situations.

<ul><li>Delivered array of employee health services at company, which included health screenings and immunizations.</li><li>Utilized well-honed communication and active listening skills to conduct pre-employment screenings.</li><li>Promoted high level of service to every individual while observing confidentiality rules and company regulations.</li><li>Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.</li><li>Provided individualized medical counseling for employees and coordinated examination requirement activities.</li><li>Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.</li><li>Collaborated with physicians or other licensed practitioners to arrange further medical treatment.</li><li>Assisted with accident investigation program to identify root cause of incidents and near-misses.</li><li>Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.</li><li>Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.</li><li>Ordered all pharmacy supplies and kept check on inventory levels.</li><li>Spearheaded and implemented Case Management to expand employee scope of engagement.</li><li>Collaborated with national and international organizations to leverage industry connections.</li></ul>

General Motors Corporation
Lordstown
01.1999 - 09.2004
  • Delivered array of employee health services at company, which included health screenings and immunizations.
  • Utilized well-honed communication and active listening skills to conduct pre-employment screenings.
  • Promoted high level of service to every individual while observing confidentiality rules and company regulations.
  • Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
  • Provided individualized medical counseling for employees and coordinated examination requirement activities.
  • Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
  • Collaborated with physicians or other licensed practitioners to arrange further medical treatment.
  • Assisted with accident investigation program to identify root cause of incidents and near-misses.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Spearheaded and implemented Case Management to expand employee scope of engagement.
  • Collaborated with national and international organizations to leverage industry connections.

<ul><li>Patient care staff distribution per Census</li><li>After Hours coverage for Pharmacy, Medical Records and response to need for emergency staffing.</li><li>Administrative Decisions in response to unexpected actions or events.</li></ul>

Youngstown Osteopathic Hospital
Youngstown
01.1996 - 12.1999
  • Patient care staff distribution per Census
  • After Hours coverage for Pharmacy, Medical Records and response to need for emergency staffing.
  • Administrative Decisions in response to unexpected actions or events.

<ul><li>Critical Care Float</li><li>Administered medications via oral, IV and intramuscular injections and monitored responses.</li><li>Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.</li><li>Implemented medication and IV administration, catheter insertion and airway management.</li><li>Updated patient charts with data such as medications to keep records current and support accurate treatments.</li><li>Assessed physical, psychological, physiologic and cognitive status of patients.</li><li>Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.</li></ul>

Youngstown Osteopathic Hospital
Youngstown
06.1990 - 01.1996
  • Critical Care Float
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Implemented medication and IV administration, catheter insertion and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.

Education

Bachelor of Science - Business Administration-Information Systems

Colorado Springs, CO
Colorado Springs, CO

Associate of Science - Nursing Practice

Albany, NY
Albany, NY
12.1996

Diploma - Practical Nursing

Youngstown, OH
Youngstown, OH
06.1990

Skills

  • Sound Quality Management Techniques
  • Data Integrity
  • Human Resources Department Processes
  • Legal Research
  • EMR Systems
  • Document Organization
  • Providing Guidance
  • Interpersonal Communication Skills
  • Risk Identification
  • Operational Standards
  • Employee risk education
  • Root Cause Analysis
  • Regulatory compliance
  • Project management
  • Data analysis
  • Healthcare regulations
  • Training and education
  • Incident investigation
  • Critical thinking
  • Compliance monitoring
  • Quality improvement methodologies
  • Team leadership
  • Communication skills
  • EHR implementation
  • Sound Quality Management Techniques
  • Data Integrity
  • Human Resources Department Processes
  • Legal Research
  • EMR Systems
  • Document Organization
  • Providing Guidance
  • Interpersonal Communication Skills
  • Risk Identification
  • Operational Standards
  • Employee risk education
  • Root Cause Analysis
  • Regulatory compliance
  • Project management
  • Data analysis
  • Healthcare regulations
  • Training and education
  • Incident investigation
  • Critical thinking
  • Compliance monitoring
  • Quality improvement methodologies
  • Team leadership
  • Communication skills
  • EHR implementation

Certification

  • Registered Nurse
  • Certified Professional in Healthcare Quality
  • Resident Level Professional Mentor
  • Black Belt Six Sigma Healthcare

Timeline

<ul> <li>Analyzed patient safety events following EHR system implementation to identify key issues.</li> <li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li> <li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li> <li>Developed EHR self-correction training for clinical and administrative staff.</li> <li>Performed root cause analysis to pinpoint areas requiring improvement.</li> <li>Established and monitored corrective measures to track outcomes of interventions.</li> </ul>

Veterans’ Healthcare Administration
05.2022 - 06.2024

<ul> <li>Develop short-term goals and long-term strategic plans to improve risk control and mitigation.</li> <li>Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.</li> <li>Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.</li> <li>Provided guidance and advice on how to handle high-risk situations appropriately.</li> <li>Prepared detailed reports outlining current risk levels as well as recommended actions for senior management.</li> <li>Reviewed contracts and agreements for potential liabilities or exposures prior to signing.</li> <li>Developed training programs for staff on risk management processes and best practices.</li> <li>Conducted regular reviews of risk management practices to identify areas for improvement.</li> <li>Constructed periodic surveys and inspections to comply with regulatory committees.</li> <li>Led cross-functional teams in the development of risk management policies and procedures.</li> <li>Collaborated with external auditors and consultants on risk management audits and assessments.</li> <li>Managed claims and incidents, including investigation, documentation, and resolution processes.</li> <li>Developed business continuity and disaster recovery plans to minimize operational disruptions.</li> <li>Reported findings on risk exposures to senior executives and board of directors.</li> <li>Established metrics and benchmarks for evaluating the effectiveness of risk management initiatives.</li> </ul>

Veterans’ Healthcare Administration
11.2014 - 01.2022

<ul> <li>Provided ongoing direction and leadership for program operations.</li> <li>Subordinated and directed staff meetings to explore new concepts and update participants on program specifics and achievements.</li> <li>Organized and managed program development from conception through successful execution.</li> <li>Developed program implementation and maintenance strategy.</li> <li>Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.</li> <li>Prepared monthly reports on process improvement trends for upper management.</li> <li>Gathered and organized printed materials required for program participation.</li> <li>Presented and built new programming strategies, and one-off feature demonstrations, to boost audience interests and diversify offerings.</li> <li>Tracked department course registrations and class lists via TMS software.</li> <li>Initiated and presided over multidisciplinary Systems Redesign Committee</li> <li>Analyzed areas requiring improvement, designed process improvement charters, and allocated facility resources for new team coaching.</li> </ul>

Veterans Healthcare Administration
01.2012 - 05.2016

<ul> <li>Facilitate initiatives of Preventative Ethics Committee to promote ethical standards</li> <li>Coordinate activities and objectives as Co-Chair of Non Clinical Performance Improvement committee.</li> <li>Primary abstractor/liaison for the external Peer Review Program.</li> <li>Monitored staff organization and proposed enhancements to daily operations.</li> <li>Recorded, analyzed, and disseminated statistical data to inform decision-making.</li> <li>Established new quality assurance and customer service standards to elevate performance.</li> <li>Reviewed interactions between associates and customers to measure personnel performance and apply strategies for elevating customer satisfaction.</li> <li>Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.</li> <li>Applied coaching techniques and tools to support managers and team members in improving performance.</li> <li>Created quality planning for several new product launches by confirming customer requirements and embedding in design and production</li> </ul>

Veterans Healthcare Administration
01.2011 - 04.2012

<ul> <li><br></li> <li>Functioned as principal liaison and consultant for Sanofi-Aventis, engaging with C-suite leadership throughout Ohio region to advance healthcare education initiatives designed for internal stakeholders</li> <li>Facilitating education, coaching, guidance, and leadership for healthcare partners in medical community.</li> <li>Recommended tools to C-Suite management for enhancing quality improvement initiatives and preventing never events.</li> <li>Facilitated connections between health systems and best practice partners for VTE prevention and management of hyperglycemia/hypoglycemia.</li> <li>Utilized coaching techniques to elevate performance among managers and team members.</li> <li>Monitored quality issues across external customers, suppliers, and internal operations.</li> </ul>

Sanofi Aventis
07.2009 - 01.2011

<ul> <li>Compiled, structured, and input patient data into medical systems.</li> <li>Catalogued patient data in clinical databases and registries according to regulatory practices.</li> <li>Provided courteous and effective service to customers, navigated difficult scenarios with confidence.</li> <li>Developed and maintained courteous and effective working relationships.</li> </ul>

Medical Review Group
01.2009 - 06.2009

<ul> <li>Assisted organizational response to Joint Commission findings through contract position.</li> <li>Utilized benchmarks such as units built per injury to evaluate program effectiveness.</li> <li>Trained and certified employees in assessment procedures and safety protocols.</li> <li>Developed and implemented comprehensive safety management programs for designated locations.</li> <li>Ensured compliance with industry standards, including [Name], [Name], and [Name].</li> <li>Fostered a culture of safety aimed at reducing incidents and eliminating hazards.</li> <li>Conducted inspections of worksites and gear to verify adherence to safety standards.</li> <li>Prepared reports and correspondence related to health and safety cases.</li> </ul>

Knox Community Hospital
06.2008 - 09.2008

<ul><li>Improved quality processes for increased efficiency and effectiveness.</li><li>Reviewed medical records for physician practice patterns.</li><li>Collaborated with physician leadership boards in the oversight of utilization review, initial credentialing acceptance, re-credentialing review, and resident education.</li><li>Investigated adverse actions, performed root cause analysis, facilitating development of improvement actions.</li><li>Performed and trained additional staff to complete HFMEA studies prior to the implementation of new procedures and medical treatments.</li><li>Evaluated quality problems and developed specific area improvement projects to identify and resolve issues.</li><li>Collaborated with various internal stakeholders to achieve a state of continuous readiness for a 550 bed acute care, Level I trauma center.</li><li>Provided oversight and direct education of the physicians and staff to achieve and maintain Stroke Center Certification.</li><li>Reduced work hours spent reviewing radiology procedures from 750 hours a month to 12 hours a month. Evaluation after 1 year illustrated that complication rate was within 0.1% of previous year utilizing new system.</li><li>Member of six sigma team to create standardized set of orders to eliminate 3 areas of delay.</li><li>Championed Lean team of Multiple disciplines decreasing time from discharge order to bed availability by 2 hours, generating a savings of $168,000.00. Team discovered and eliminated additional practice savings of $100,000.00 annually.</li></ul>

Akron General Hospital
10.2005 - 06.2008

<ul> <li>Administered clinical care for Level 1 trauma patients, optimizing adjustments to enhance stabilization.</li> <li>Explained health care issues and ramifications to patients and families to promote informed medical care choices.</li> <li>Cultivated treatment environment that respected and valued patients' and families' cultural and religious traditions and preferences.</li> <li>Supervised new employees and student nurses to promote adherence to established patient care standards and practices.</li> <li>Engaged with healthcare team members to formulate, deploy, and refine treatment strategies.</li> <li>Rapidly managed safety incidents, deploying preventative interventions to oversee and mitigate escalating situations.</li> </ul>

Akron General Medical Center
09.2004 - 09.2005

<ul><li>Delivered array of employee health services at company, which included health screenings and immunizations.</li><li>Utilized well-honed communication and active listening skills to conduct pre-employment screenings.</li><li>Promoted high level of service to every individual while observing confidentiality rules and company regulations.</li><li>Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.</li><li>Provided individualized medical counseling for employees and coordinated examination requirement activities.</li><li>Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.</li><li>Collaborated with physicians or other licensed practitioners to arrange further medical treatment.</li><li>Assisted with accident investigation program to identify root cause of incidents and near-misses.</li><li>Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.</li><li>Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.</li><li>Ordered all pharmacy supplies and kept check on inventory levels.</li><li>Spearheaded and implemented Case Management to expand employee scope of engagement.</li><li>Collaborated with national and international organizations to leverage industry connections.</li></ul>

General Motors Corporation
01.1999 - 09.2004

<ul><li>Patient care staff distribution per Census</li><li>After Hours coverage for Pharmacy, Medical Records and response to need for emergency staffing.</li><li>Administrative Decisions in response to unexpected actions or events.</li></ul>

Youngstown Osteopathic Hospital
01.1996 - 12.1999

<ul><li>Critical Care Float</li><li>Administered medications via oral, IV and intramuscular injections and monitored responses.</li><li>Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.</li><li>Implemented medication and IV administration, catheter insertion and airway management.</li><li>Updated patient charts with data such as medications to keep records current and support accurate treatments.</li><li>Assessed physical, psychological, physiologic and cognitive status of patients.</li><li>Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.</li></ul>

Youngstown Osteopathic Hospital
06.1990 - 01.1996

Bachelor of Science - Business Administration-Information Systems

Colorado Springs, CO

Associate of Science - Nursing Practice

Albany, NY

Diploma - Practical Nursing

Youngstown, OH

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