Rachel Brown
Angier
Summary
Experienced with coordinating and managing schedules to ensure optimal workflow. Utilizes strong organizational skills and attention to detail to maintain accuracy and efficiency. Track record of effective communication and problem-solving to meet dynamic scheduling needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Clerk
Fredericksburg Nephrology Associates
Fredericksburg, VA
03.2025 - Current
- Coordinated patient scheduling to optimize clinic workflows and enhance patient satisfaction.
- Managed electronic health records system ensuring accuracy in appointment details and patient information.
- Developed streamlined processes for appointment confirmations, reducing no-show rates significantly.
- Collaborated with medical staff to prioritize urgent appointments, improving patient care timelines.
- Implemented tracking systems for appointment metrics, facilitating data-driven decisions for scheduling improvements.
- Increased on-time performance metrics by proactively identifying potential scheduling conflicts and taking preventive measures to avoid them.
- Managed scheduling tasks with precision, consistently meeting deadlines and efficiently handling urgent requests to maintain workflow continuity.
- Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
- Facilitated referral and record transmission in response to provider requests.
- Managed call routing between departments to effectively resolve various patient requests.
- Facilitated seamless management of new patient referrals. Achieved timely retrieval of records from referring providers. Streamlined the entry and scheduling process for new patients.
- Achieved seamless appointment checkouts by effectively coordinating follow-up scheduling and referral submissions. Documented checkout notes to ensure comprehensive provider communication and patient care continuity.
Store Manager
Starbucks Coffee Company
08.2011 - 02.2025
- Business Acumen and Problem Solving. Maintaining a routine of business analysis using the profit and loss reporting. Identifying trends to build business and enhance the experience of customers. Using store action plans to create a plan for business for partners to create the Starbucks experience. In a 52 week trend I have increase our sales by 2.5% year over year.
- Prioritizing and planning. Maintain a calendar thats intentional to address key priorities. Creating space to be intentional with my team working shoulder to shoulder to lead change and support partner capabilities to improve store performance. Going from a weekly average of 65 seconds out the window down to a weekly average of 50–54 seconds out the window. Increased customer connection scores from mid 30's to the 40's in a 52 week trend.
- Coaching performance and development. Creating training plans for new partners who are coming into the store. Creating space to have development conversations with partners regularly to enhance their work to improve partner and customer experiences. Analyzing partner performance gaps and creating a plan to teach and train to improve their skills. In the last 6 months I have hired and trained 14 new partners.
- Team building. Creating an inclusive environment for all store partners. Empowering the team and establishing role clarity and decision making structure to effectively deliver results.
- Channel operations and deployment. I create strategic plans for the partners to follow daily to support partners working together to be successful in all day parts of the business. Inspiring and celebrating success with order readiness and delivering the Starbucks experience.
- Sales and Inventory. Assess sales trends to ensure there is the right amount of product to support the business demand. Using a PAR system to have the correct items ordered for a specific business trend. Maintain store organization, schematics, and assessments to ensure delivery readiness. Maintaining sirens eye for the specific layout to be consistent with all Starbucks stores. Assessing orders and training shift supervisors to place orders with accuracy. Creating an effective plan for inventory counts to maintain the correct amount of inventory. Assessing waste and maintain minimal waste and lower our waste on the P&L.
- Store systems and Safety. Ensuring cleanliness and food safety systems are being used daily. Use store assessments to ensure we are clean, safe, and ready. Establishing a plan for GAPs that are found within these assessments and then effectively communicate this to the management staff to ensure we are maintaining the clean, safe , and ready standard to create the Starbucks experience. Our current audit we only had 3 minor violations and 0 criticals. GAPs were communicated with a plan to correct those violations.
Education
Advanced Studies Diploma -
Brooke Point High School
01.2004
Skills
- Workload balancing
- Data entry proficiency
- Deadline management
- Appointment coordination
- Calendar management
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management skills
- Effective multitasking
- Customer relations
- Patient scheduling
- Patient registration
- Medical terminology
- Administrative duties
- Mail handling
- Customer engagement and support
- Organizational skills
Certification
- Firefighter 1 & 2 Virginia Department of Fire Programs - 2014
- Hazmat 1 & 2 Virginia Department of Fire Programs - 2014
- Intro To Tech Rescue Virginia Department of Fire Programs - 2015
- ServSafe Certificate ServSafe.Com - 10/28/21 Expires 10/28/26
Timeline
Scheduling Clerk
Fredericksburg Nephrology Associates
03.2025 - Current
Store Manager
Starbucks Coffee Company
08.2011 - 02.2025
Advanced Studies Diploma -
Brooke Point High School