Rachel Brock

Install and repair Focus Broadband services, telephone, cable, internet. Problem solving in real time for customers and working with other departments to ensure the best service experience possible.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Adhered to safety guidelines consistently, reducing workplace accidents significantly.
• Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
• Collaborated with team members to achieve daily targets and maintain a high level of productivity.
• Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
• Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.

Took customers payments in person and over the phone.

Processed the monthly Members report for the Board Members

Worked receptionist desk. The first person customers interact with at the company.

• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
• Properly processed deposits, withdrawals and payments for average of Number customers daily.
• Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.

Handled customers complaints and answered questions.

Kept the front end and registers staffed and well maintained.

Customer Service