Racheal Correa
Raleigh
Summary
Results-driven operations and logistics professional with experience managing transportation teams, coordinating dispatch operations, and running a successful trucking brokerage business. Proven ability to lead teams, resolve conflicts, manage schedules, maintain organized workflows, and deliver excellent customer and driver support in fast-paced environments. Strong leadership, communication, multitasking, and problem-solving skills with experience supervising employees, training staff, handling payroll, and overseeing day-to-day operations.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Comcast
- Assisted customers remotely with cable, internet, and home phone troubleshooting
- Resolved technical connectivity and service interruption issues
- Delivered high-level customer support in a fast-paced call center environment
Mobility Representative / Transition Coach
Convergys
- Assisted customers with billing and account support
- Helped train and coach new employees during onboarding and transition periods
- Supported team members with customer service procedures and troubleshooting
Owner / Master Broker
Tasha's Transportation LLC
Denver, CO
02.2020 - 09.2023
- Owned and operated a trucking brokerage and transportation business
- Managed 5 owner-operators and supervised 3 junior brokers
- Coordinated freight booking, dispatching, and load management operations
- Processed payroll, maintained business paperwork, and handled administrative operations
- Built relationships with carriers, brokers, and customers to maintain smooth daily operations
- Oversaw scheduling, compliance documentation, and operational problem-solving
- Trained and guided junior brokers on procedures, communication, and workflow management
Dispatch Manager
BDW Transportation
Denver, CO
07.2018 - 02.2020
- Managed and supervised a team of 6 dispatchers in a fast-paced transportation environment
- Coordinated pickup and delivery schedules for owner-operators to ensure on-time performance
- Assisted drivers with route issues, scheduling conflicts, and delivery concerns
- Handled escalated situations and resolved conflicts between drivers and dispatch staff professionally
- Maintained communication between drivers, customers, and dispatch team members to improve operational efficiency
Education
G.E.D. - undefined
Cornerstone Charter School
Phoenix, AZSkills
- Team Leadership & Staff Management
- Dispatch & Logistics Coordination
- Conflict Resolution & De-escalation
- Operations Management
- Scheduling & Workflow Oversight
- Customer Service Excellence
- Payroll & Administrative Support
- Employee Training & Coaching
- Microsoft Word & Excel
- Problem Solving & Multitasking
- Organization & Time Management
- Communication & Public Speaking
ADDITIONAL INFORMATION
- Experienced in fast-paced operations environments
- Strong leadership and team management background
- Available for flexible scheduling, weekends, and evening shifts
- Experienced in handling high-pressure situations and operational problem-solving
Timeline
Owner / Master Broker
Tasha's Transportation LLC
02.2020 - 09.2023
Dispatch Manager
BDW Transportation
07.2018 - 02.2020
Technical Support Representative
Comcast
Mobility Representative / Transition Coach
Convergys
G.E.D. - undefined
Cornerstone Charter School