Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rachael Kilgore

Cameron

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everisepc
Remote
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Homeschool Teacher

State Of North Carolina
Cameron, NC
11.2018 - Current
  • Enhanced student comprehension by incorporating real-life examples and relatable scenarios into daily lessons.
  • Boosted overall student success by providing individualized support through one-on-one tutoring sessions.
  • Developed students critical thinking skills with challenging assignments and thought-provoking discussions.

Admin Coordinator

Pwoc
Fort Sill, OK
05.2021 - 05.2022
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Medical Assistant

Health First Medical Center
Malabar, FL
08.2009 - 07.2011
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Education

Associate of Arts - General Studies

Brevard Community College
12.2010

Skills

  • Child Development
  • Instruction Management
  • Student Engagement
  • Telephone Etiquette
  • Correspondence Management
  • Data Entry
  • Multitasking and Organization
  • Microsoft Office Specialist
  • Payment Collection
  • HIPAA Compliance
  • Customer service
  • Critical thinking
  • Active listening

Accomplishments

  • Utilized effective communication and interpersonal skills to establish strong relationships with students and parents, resulting in a 15% increase in parent satisfaction and positive feedback.
  • Efficiently coordinated and managed administrative tasks, including scheduling, travel arrangements, and document management, resulting in a 20% improvement in office efficiency.
  • Received recognition for excellent patient communication and interpersonal skills, resulting in a 90% patient satisfaction rating and positive feedback from both patients and healthcare professionals.

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).

Timeline

Customer Service Representative

Everisepc
08.2024 - Current

Admin Coordinator

Pwoc
05.2021 - 05.2022

Homeschool Teacher

State Of North Carolina
11.2018 - Current

Medical Assistant

Health First Medical Center
08.2009 - 07.2011

Associate of Arts - General Studies

Brevard Community College
Rachael Kilgore