Victoria Bowman
Belmont
Summary
Resolute and experienced **Mental Health Qualified Professional (QP) and Mental Health Case Manager** with over *20 years of behavioral health, human services, education, and community-based service experience**. More than **9 years with Support, Inc. (2017–Present)** providing Day Treatment services to children, adolescents, and young adults ages **6–20** with significant behavioral health, emotional, social, and educational needs. Promoted from **Classroom Mental Health Qualified Professional/Instructor (2017–2025) to Mental Health Case Manager (2025–Present)** based on strong clinical support skills, leadership, professionalism, and commitment to quality client care. Experienced in care coordination, treatment service authorization support, client service planning, Child and Family Team (CFT) meetings, Person-Centered Plans, behavioral interventions, crisis response, safety planning, school transition planning, family engagement, discharge planning, and collaboration with multidisciplinary teams. Recognized for **high integrity, ethical decision-making, accountability, confidentiality, and strong attention to detail**. I am skilled in maintaining accurate documentation, supporting compliance requirements, monitoring appropriate service delivery, and ensuring responsible use of behavioral health resources. Dedicated to advocating for clients and families while ensuring access to effective, individualized treatment services.
Mental health professional skilled in client assessment and developing comprehensive care plans to address individual needs. Known for collaborative approach to team-based care and delivering consistent results. Reliable in adapting to changing situations and skilled in crisis intervention and resource coordination, ensuring high standards of support and care.
Overview
22
22
years of professional experience
Work History
Mental Health Case Manager – Support Day Treatment Program
Support, Incorporated
Gastonia, NC
01.2025 - Current
- Promoted to Mental Health Case Manager after serving as a Mental Health Qualified Professional/Classroom Instructor since 2017.
- Coordinate behavioral health services for children, adolescents, and young adults ages 6–18 with mental health and behavioral needs.
- Support treatment service authorization processes by ensuring client documentation, treatment goals, progress information, and service needs support appropriate levels of care.
- Coordinate and participate in Child and Family Team (CFT) meetings involving clients, families, Clinical Therapists, Qualified Professionals, schools, DSS, and community providers.
- Assist with Person-Centered Plans, treatment goals, behavioral support plans, crisis plans, and transition plans.
- Monitor client progress and identify barriers affecting treatment participation, behavior, education, and discharge planning.
- Collaborate with families and providers to ensure continuity of care and appropriate service delivery.
- Support clients experiencing challenges related to aggression, emotional regulation, anxiety, social skills, communication, and academic functioning.
- Assist with Emergency CFT meetings, crisis planning, and safety interventions.
- Maintain accurate case management documentation, service notes, referrals, progress updates, and client records.
- Support agency compliance through timely documentation, ethical service delivery, and adherence to program requirements.
- Maintain financial integrity by ensuring documentation accurately reflects services provided and supports appropriate resource utilization.
- Advocate for client needs while protecting confidentiality, dignity, and individual rights.
Sales Associate – Part-Time
Belk Department Store
Gastonia, NC
01.2021 - Current
- Provide professional customer service in a fast-paced retail environment.
- Assist customers with product selection and problem resolution.
- Maintain professionalism, reliability, teamwork, and communication skills.
- Balance employment responsibilities while maintaining a career in behavioral health.
Mental Health Qualified Professional / Classroom Instructor – Day Treatment Program
03.2017 - 01.2025
- Provided behavioral health services to children, adolescents, and young ages 6–18 in a structured Day Treatment environment.
- Supported clients with significant emotional, behavioral, social, and mental health challenges.
- Implemented individualized interventions focused on coping skills, anger management, emotional regulation, communication, problem-solving, and social skills.
- Provided behavioral support using positive reinforcement, structure, redirection, and therapeutic communication.
- Monitored client behaviors and treatment progress and communicated updates to the treatment team.
- Participated in CFT meetings and provided input regarding client strengths, barriers, progress, and transition readiness.
- Collaborated with Case Managers, Clinical Therapists, families, schools, and community providers.
- Assisted clients with developing skills needed to transition successfully back to traditional or alternative school settings.
- Supported crisis prevention, de-escalation, and safety interventions.
- Maintained accurate behavioral and treatment documentation.
Assertive Community Treatment Team – Employment Specialist
Carolina Outreach, LLC
Charlotte, NC
09.2015 - 07.2016
- Provided employment and vocational support services to individuals receiving behavioral health services.
- Assisted clients with employment goals, job readiness skills, and community resources.
- Advocated for clients and coordinated with treatment providers and community partners.
- Supported individuals in developing independence and community stability.
Assertive Community Treatment Team – Vocational Specialist
Community Care Services, LLC
Charlotte, NC
03.2014 - 08.2015
- Developed vocational plans and employment strategies based on client strengths and goals.
- Assisted clients with job applications, interview preparation, and employment readiness.
- Supported clients with community integration and independent living skills.
- Collaborated with behavioral health professionals and community resources.
Mobile Crisis Worker – Contractor
OneCare Behavioral Health System
Charlotte, NC
11.2013 - 02.2014
- Provided crisis intervention and behavioral health support during emergency situations.
- Assisted with assessment, stabilization, and connection to appropriate services.
- Facilitated conflict resolution and supportive interventions.
Day Treatment Lead Instructor
Access Family Services
Charlotte, NC
04.2012 - 07.2013
- Provided Day Treatment services to children and adolescents with behavioral and emotional needs.
- Implemented behavioral modification strategies and positive reinforcement techniques.
- Supported students transitioning back to school environments.
- Collaborated with families and treatment professionals.
Assistant Case Manager
RHA Behavioral Health Services
Kannapolis, NC
03.2011 - 04.2012
- Assisted with behavioral health service coordination and client support.
- Monitored client progress toward treatment goals.
- Collaborated with treatment providers, families, and community resources.
- Maintained client documentation and service records.
Educational Tutoring Site Coordinator
Academic Achievement Academy
Charlotte, NC
11.2010 - 03.2011
- Coordinated educational support services for students and families.
- Maintained student records and supported academic programming.
- Assisted families with educational resources.
Mental Health Qualified Professional / Case Manager
Empowerment Quality Care Services
Charlotte, NC
03.2010 - 12.2010
- Provided mental health support and case management services.
- Assisted clients with behavioral, social, educational, and vocational goals.
- Coordinated referrals and community resources.
Mental Health Qualified Professional / Case Manager
Community Care Services, LLC
Charlotte, NC
09.2008 - 03.2010
- Provided community based mental health case management.
- Supported clients with treatment goals, resources, and daily living needs.
- Facilitated support groups and coordinated services.
- Collaborated with families, providers, and community agencies.
Agency Resources Coordinator – Children & Adolescents
Human Services, Inc.
Downingtown, PA
02.2006 - 09.2008
- Coordinated resources and support services for children and families.
- Served as a liaison between schools, families, social services, and community agencies.
- Assisted families in accessing needed services.
School Liaison / Intervention Specialist Instructor (K–12)
West Chester Area School District
West Chester, PA
08.2004 - 09.2006
Education
Bachelor of Science - Professional Education
Wester University
West Chester, PA05-2005
Skills
- Mental Health Case Management
- Mental Health Qualified Professional (QP)
- Support Day Treatment Services
- Children & Adolescent Behavioral Health
- Client Service Coordination
- Treatment Authorization Support
- Documentation & Compliance Standards
- Child and Family Team (CFT) Meetings
- Person-Centered Planning
- Crisis Intervention & De-escalation
- Behavioral Support Planning
- Safety Planning
- School Transition Planning
- Family Advocacy
- Discharge Planning
- Community Resource Coordination
- Client Progress Monitoring
- Interdisciplinary Collaboration
- Confidentiality & Ethics
- Client Rights Advocacy
Timeline
Mental Health Case Manager – Support Day Treatment Program
Support, Incorporated
01.2025 - Current
Sales Associate – Part-Time
Belk Department Store
01.2021 - Current
Mental Health Qualified Professional / Classroom Instructor – Day Treatment Program
03.2017 - 01.2025
Assertive Community Treatment Team – Employment Specialist
Carolina Outreach, LLC
09.2015 - 07.2016
Assertive Community Treatment Team – Vocational Specialist
Community Care Services, LLC
03.2014 - 08.2015
Mobile Crisis Worker – Contractor
OneCare Behavioral Health System
11.2013 - 02.2014
Day Treatment Lead Instructor
Access Family Services
04.2012 - 07.2013
Assistant Case Manager
RHA Behavioral Health Services
03.2011 - 04.2012
Educational Tutoring Site Coordinator
Academic Achievement Academy
11.2010 - 03.2011
Mental Health Qualified Professional / Case Manager
Empowerment Quality Care Services
03.2010 - 12.2010
Mental Health Qualified Professional / Case Manager
Community Care Services, LLC
09.2008 - 03.2010
Agency Resources Coordinator – Children & Adolescents
Human Services, Inc.
02.2006 - 09.2008
School Liaison / Intervention Specialist Instructor (K–12)
West Chester Area School District
08.2004 - 09.2006
Bachelor of Science - Professional Education
Wester University