Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Professional Skills
Timeline
Generic

Quovadda Taylor

Charlotte

Summary

Inside Sales Representative with a strong history of exceeding KPIs at Republic Services, generating over $50k in new revenue. Expertise in Salesforce and customer service, with a focus on insurance verification and medical coding. Demonstrated ability to ensure compliance and maintain effective client communication.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Republic Services
Charlotte
11.2018 - 03.2025
  • Consistently exceeded all KPI's and earned and exceeded expectations on annual reviews.
  • Grossed over 50k in New Residential/Business services revenue for the organization and maintained target pricing.
  • Skilled in using Salesforce.com and documenting accounts for service recovery, billing, sales, and resolution.
  • Experienced in Residential, Commercial and Industrial sales products and solutions.
  • Inbound Calling
  • Sales
  • Retention
  • Claims
  • Finance
  • Invoicing
  • Dispatching

Medical BVS Specialist

AmerisourceBergen/ Lash Group
Charlotte
11.2013 - 06.2017
  • Verified insurance and eligibility, collected and applied co-pays to patient's accounts.
  • Experienced in Medicare and Medicaid programs and enrollment details.
  • Contact patients to confirm and schedule appointments, outbound calls to PCP.
  • Verified CPT codes, J-codes, ICD-9 and ICD10 codes; obtained prior authorization and referrals.
  • Filed and faxed over Summary of benefits following H.I.P.A.A guidelines and policies.

Insurance Specialist II

Blue Cross & Blue Shield
Charlotte
02.2011 - 10.2013
  • Assess patients' needs through consultations and identify the most suitable solutions.
  • Counseled patients on options for service and coverage; assisted with Medicare and Medicaid enrollment.
  • Verified patients benefits, scheduled appointments while operating a multi-line phone system.

Education

EKG Tech - EKG Technician

EHC Healthcare
05-2025

Trade school - Medical Assisting

ECPI University
Charlotte, NC
01.2010

Skills

  • Medical coding and billing
  • HIPAA compliance
  • Medical office administration
  • ICD-10 and ICD-9 proficiency
  • CPT coding expertise
  • Computer literacy
  • Phone etiquette and customer service
  • Medical scheduling and reception
  • Detail orientation
  • Effective communication skills
  • EMR systems management
  • Insurance verification and accounts receivable
  • Cardiac rhythm knowledge
  • CPR certification

Certification

  • Medical Billing and Coding Certification
  • EKG Technician Certification
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Professional Skills

  • Professional phone etiquette.
  • Excellent communication skills.
  • Accurate and detail oriented.
  • Manages multiple projects with deadlines well.

Timeline

Inside Sales Representative

Republic Services
11.2018 - 03.2025

Medical BVS Specialist

AmerisourceBergen/ Lash Group
11.2013 - 06.2017

Insurance Specialist II

Blue Cross & Blue Shield
02.2011 - 10.2013

EKG Tech - EKG Technician

EHC Healthcare

Trade school - Medical Assisting

ECPI University

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Quovadda Taylor