Qunnita Mayo
Durham
Summary
Dynamic Tax Associate with expertise in tax research and organized documentation management at Intuit. Proven ability to enhance client satisfaction through efficient data entry and empathetic customer support. Adept at utilizing QuickBooks software to resolve discrepancies, ensuring accuracy and compliance in tax filings while maintaining confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tax Associate
Intuit
01.2025 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Support Specialist
Assurant
09.2024 - Current
- Verified client information by analyzing existing evidence on file.
- Gathered insurance documents to answer questions and exchange information with co-workers and management.
- Posted payments to accounts and maintained records.
- Documented customer interactions and transactions for accurate, up-to-date records.
Customer Care Representative
Conduent
09.2023 - 02.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Charter Spectrum
02.2023 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Care Representative
American Express
02.2022 - 01.2023
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
Product Support Representative
Omni Interactions
10.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer SBSEG/Quickbooks and Turbotax accounts as Intuit contractor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative/Contractor
NexRep
08.2020 - 11.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Social Sciences
North Carolina Central University
Durham, NC07-2027
GED -
Durham Technical Community College
Durham, NC04-2009
Skills
- Organized Documentation Management
- Tax Research Expertise
- Knowledge of QuickBooks Software
- Data Entry
- Account Maintenance
- Efficient Typing Ability
- Experience with CRM Platforms
Certification
- Real Estate License - 2 years
- Quickbooks Badge - Less than 1 year
Timeline
Tax Associate
Intuit
01.2025 - Current
Customer Support Specialist
Assurant
09.2024 - Current
Customer Care Representative
Conduent
09.2023 - 02.2024
Sales Associate
Charter Spectrum
02.2023 - 09.2023
Customer Care Representative
American Express
02.2022 - 01.2023
Product Support Representative
Omni Interactions
10.2021 - 01.2023
Customer Service Representative/Contractor
NexRep
08.2020 - 11.2022
Bachelor of Science - Social Sciences
North Carolina Central University
GED -
Durham Technical Community College
Similar Profiles
Tracie McClure ParsonsTracie McClure Parsons
Tax Expert at IntuitTax Expert at Intuit
Lori M. LeforLori M. Lefor
Turbo Tax Expert at IntuitTurbo Tax Expert at Intuit
Beth ReevesBeth Reeves
Tax Associate at IntuitTax Associate at Intuit