QUINTON MENCHAN
Concord,NC
Summary
A qualified, hardworking IT professional seeking employment specializing in Cisco Network Engineering, System Engineering, and Microsoft Office/Windows Administration/Assurance
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Consultant
Independent IT Contractor (SME)
09.2017 - Current
- Provided specialized IT services for 3 private companies
- Conducted server maintenance, network migrations, and general IT solutions
IT Systems Engineer
CCP Technologies
05.2024 - 02.2025
- Network & Infrastructure Management
- Implementing cybersecurity measures, monitoring threats, and ensuring compliance with industry standards and regulations
- Diagnosing and resolving hardware, software, and network issues to minimize downtime by 30% (avg of 8-10 tickets daily)
- Monitoring system performance and optimizing resources to improve efficiency by up to 25%
- Proficient in the following tools: ConnectWise Ticketing Suite, Office 365 Admin Center, Azure Portal, Threatlocker Zero-Trust/Virus total
- Mostly Remote, but did perform onsite visits for troubleshooting and team projects
Tier 4 Technology Operations Analyst
Wells Fargo
04.2022 - 07.2023
- Provided high-level customer support and troubleshooting for complex IT issues
- Served as a System Delivery Administrator and Application Specialist
- Identified and assessed IT risks, establishing necessary security controls
- Led OneDrive Cloud Migrations and VMware VDI migration/support
- Received Azure training and handled Office 365 escalations
- ServiceNow, Workday, and automated software distribution
- Acted as a PC hardware expert, supporting device deployments and maintenance
Senior IT Systems Administrator
Halion Technologies
08.2019 - 05.2022
- Delivered comprehensive IT support for enterprise clients
- Managed network infrastructure and cybersecurity measures
- Led and trained a team of junior associates in handling complex IT solutions
- Provided large-scale business network and security management
- Partnered with third-party vendors to resolve advanced technical challenges
Education
University of North Carolina At Charlotte
Rowan-Cabarrus Community College
High School Diploma -
Hickory Ridge High School
Skills
- Cisco Routing & Switching
- Firewall Configuration
- M365 Administration
- Client Relationships
- ThreatLocker
- Cybersecurity Best Practices
- Risk Assessment/Mitigation
- ConnectWise/ServiceNow
- PC Deployment/Troubleshooting
- Maintenance
- IT change management
- Business analysis
- Systems architecture analysis
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Technician (CCENT)
- CompTIA Network +
- CompTIA Security +
- Microsoft Office Specialist Certifications (4): Word, Powerpoint, Excel, Access
- IT Specialist Certification (thru RCCC): Networking, Security and Database
Timeline
IT Systems Engineer
CCP Technologies
05.2024 - 02.2025
Tier 4 Technology Operations Analyst
Wells Fargo
04.2022 - 07.2023
Senior IT Systems Administrator
Halion Technologies
08.2019 - 05.2022
IT Consultant
Independent IT Contractor (SME)
09.2017 - Current
Rowan-Cabarrus Community College
University of North Carolina At Charlotte
High School Diploma -
Hickory Ridge High School
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