Quintina Lash
Rural Hall
Summary
Experienced healthcare operations professional with over 15 years of expertise in patient coordination, radiology order management, and quality assurance. Proven leader with strong auditing, compliance, and workflow optimization skills. Highly proficient in EPIC EMR, known for attention to detail, staff training, and improving operational efficiency while supporting high-quality patient care.
Overview
21
21
years of professional experience
Work History
Patient Service Coordinator IV
Novant Health – Bariatric Solutions
09.2024 - Current
- Process and coordinate patient referrals for bariatric services
- Maintain accurate patient demographics, insurance information, charges, and copays
- Schedule appointments and ensure compliant documentation in EPIC EMR
- Apply specialty-specific coding knowledge to support accurate billing
- Provide professional phone support, follow-up, and message coordination
- Serve as a Preceptor, onboarding and training new staff while reinforcing workflows, documentation standards, and patient service expectations
Quality Assurance & Audit Specialist – Radiology Order Management
Medquest Associates
Winston-Salem, NC
01.2026 - Current
- Audit radiology imaging orders for accuracy, completeness, and regulatory compliance
- Identify documentation errors, workflow gaps, and recurring trends impacting order quality
- Provide actionable feedback and coaching to improve accuracy and turnaround times
- Track audit findings and quality metrics to support continuous improvement initiatives
Lead Radiology Orders Management Referral Navigator
Novant Health Transitioned to Medquest Associates
Winston-Salem, NC
02.2012 - Current
- Lead radiology order management workflows, ensuring timely and accurate processing of physician imaging orders
- Review faxed and electronic orders for completeness, accuracy, and policy compliance
- Delegate tasks and provide operational support in the absence of management
- Communicate with external providers and clinical offices to resolve order discrepancies
- Develop and maintain tracking reports to monitor trends and optimize workflow efficiency
Imaging Orders Specialist Team Lead
Novant Health – Maplewood Imaging
11.2018 - 12.2023
- Led imaging order processing and supported daily team operations
- Delegated tasks and assisted with workflow coverage and efficiency
- Ensured order accuracy and timely communication with referring providers
Central Scheduling Specialist II / Transcriber
Novant Health – Maplewood Imaging
01.2016 - 11.2018
- Provided concierge scheduling services for high-volume practices
- Maintained accurate patient documentation, insurance information, and protocols
- Monitored work queues to ensure compliance with turnaround time standards
Central Scheduling Specialist
Novant Health
12.2014 - 01.2016
Patient Service Coordinator
Novant Health
02.2012 - 12.2014
Care Team Coordinator / Scheduler
Gentiva Health Care
06.2011 - 02.2012
- Coordinated clinician schedules and availability
- Maintained payroll and audited charts for Medicare, Medicaid, and other payers
Unit Secretary – Acute Care for the Elderly
Wake Forest University Baptist Medical Center
09.2004 - 11.2010
Education
High School Diploma -
Reynolds High School
Winston Salem, NCCertificate - Unit Secretary
Forsyth Technical Community College
Winston Salem, NC05.2004
Skills
- Quality Assurance & Auditing
- Radiology & Referral Management
- EPIC EMR Proficiency
- Workflow Optimization
- Patient Coordination
- Insurance Verification & Processing
- Data Accuracy & Reporting
- Staff Training & Precepting
- Team Leadership & Coaching
Timeline
Quality Assurance & Audit Specialist – Radiology Order Management
Medquest Associates
01.2026 - Current
Patient Service Coordinator IV
Novant Health – Bariatric Solutions
09.2024 - Current
Imaging Orders Specialist Team Lead
Novant Health – Maplewood Imaging
11.2018 - 12.2023
Central Scheduling Specialist II / Transcriber
Novant Health – Maplewood Imaging
01.2016 - 11.2018
Central Scheduling Specialist
Novant Health
12.2014 - 01.2016
Lead Radiology Orders Management Referral Navigator
Novant Health Transitioned to Medquest Associates
02.2012 - Current
Patient Service Coordinator
Novant Health
02.2012 - 12.2014
Care Team Coordinator / Scheduler
Gentiva Health Care
06.2011 - 02.2012
Unit Secretary – Acute Care for the Elderly
Wake Forest University Baptist Medical Center
09.2004 - 11.2010
High School Diploma -
Reynolds High School
Certificate - Unit Secretary
Forsyth Technical Community College