Quiana L. Davis
Charlotte,NC
Summary
Committed worker with exceptional customer service skills and a robust work ethic. Proficient in handling multiple tasks simultaneously while ensuring thoroughness and efficiency in project execution.
Overview
11
11
years of professional experience
Work History
Laundry Attendant
Motel 6
03.2017 - 07.2020
- Executed delivery and replenishment schedules for linen supplies, supporting hotel quality standards and enhancing guest experience.
- Achieved streamlined housekeeping operations by managing inventory of essential supplies effectively. Secured continuous availability of tissue cups and cleaning chemicals, resulting in improved staff productivity.
- Streamlined supply chain for towels and linens, ensuring housekeepers received necessary items promptly.
- Managed linen retrieval, enhancing operational flow for housekeeping staff.
- Implemented systematic inspections and cleaning protocols to maintain cleanliness and safety in laundry operations.
- Managed inventory of linens and detergents, ensuring adequate supplies at all times.
- Operated washing and drying machines to ensure efficient laundry processing.
- Collaborated with anywhere from 5 to 9 housekeepers a day to coordinate linen needs for peak occupancy periods.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
Warehouse Worker
LGC Staffing
03.2013 - 02.2017
- Collaborated with colleagues to address various tasks, ensuring operational continuity and team success.
- Executed precise labeling of products to enhance identification and accessibility during distribution.
- Executed product palletization to ensure safe and timely delivery.
- Facilitated timely packaging and shipping of high-volume orders to ensure customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Consistently lifted materials weighing as much as 50 pounds.
Room Attendant
Embassy Suites
06.2009 - 01.2013
- Performed comprehensive cleaning tasks, including vacuuming, dusting, and polishing, to maintain pristine guest room conditions.
- Oversaw daily housekeeping operations, including bed making and sheet changes. Managed the replacement of used towels and toiletries to maintain guest satisfaction.
- Monitored access anywhere from 4 to 24 guest rooms to maintain a secure environment and protect guest confidentiality.
- Monitored and enforced compliance with departmental policies and service standards to uphold operational integrity.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Trained new staff on proper cleaning techniques and the use of equipment to enhance efficiency.
- Responded promptly to guest requests, providing exceptional service and resolving issues efficiently.
- Implemented best practices in waste management, contributing to sustainability initiatives within the hotel operations.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Education
Bachelor of Accountancy - Tax Accountancy
Kaplan University
Davenport, IA05.2017
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA01.2013
Skills
Process improvement
Timeline
Laundry Attendant
Motel 6
03.2017 - 07.2020
Warehouse Worker
LGC Staffing
03.2013 - 02.2017
Room Attendant
Embassy Suites
06.2009 - 01.2013
Bachelor of Accountancy - Tax Accountancy
Kaplan University
Bachelor of Science - Business Administration
Kaplan University