Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Benjamin

Charlotte

Summary

Reliable, detail-oriented customer service and administrative professional, with over 5 years of experience in airline operations, and residential care. Results-driven candidate with a successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Staff Assistant II

American Airlines
06.2024 - Current
  • Provide administrative and operational support at Charlotte Douglas Airport.
  • Support daily operations with efficient task management, contributing to overall office productivity and organization.
  • Maintain accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Manage scheduling, shift assignments, and overtime tracking.
  • Document and escalate employee concerns and compliance issues.
  • Key skills: Labor relations, internal reporting, timekeeping, documentation.

Airport Operations Agent

JetBlue
11.2021 - 06.2024
  • Coordinated gate operations, baggage handling, and aircraft movement.
  • Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
  • Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
  • Delivered customer updates, ensured safety compliance.
  • Rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
  • Key skills: Conflict resolution, Sabre, Net Tracer, flight logistics.

Overnight Residential Counselor

Equinox
03.2018 - 11.2021
  • Supported domestic violence survivors with overnight care and crisis response.
  • Acted as a liaison between clients and the clinical team to ensure pertinent information was shared and any concerns were addressed in a timely manner.
  • Conducted regular room checks to maintain safety standards and address any immediate concerns promptly.
  • Enhanced client well-being by providing compassionate and attentive overnight care.
  • Monitored client behaviors during nighttime hours, intervening proactively to prevent escalation or crisis situations.
  • Documented nightly observations accurately, contributing valuable information for improved case management decisions.
  • Managed minor emergencies efficiently, applying first aid techniques when necessary until professional help arrived.

Asst. Residential Supervisor

Parsons C&F Center
04.2017 - 03.2018
  • Supervised residential staff, handled crises, ensured training compliance.
  • Worked with families by demonstrating thorough understanding of family-centered practice.
  • Collaborated with maintenance staff to address repair requests promptly, reducing wait times for residents.
  • Coordinated room assignments efficiently, taking into account resident preferences and needs while maximizing space utilization.
  • Maintained a safe living environment for residents by enforcing rules, conducting inspections, and addressing potential hazards.
  • Provided administrative oversight and supervision.
  • Implemented conflict resolution strategies when needed, promoting harmony among diverse groups of residents within the community.
  • Initiated resolution of compliance issues.
  • Conducted regular training sessions for residential assistants, enhancing their skills in providing support to residents.

Education

High School Diploma -

Central Islip High School
Central Islip, NY

Skills

  • Microsoft Office
  • Data Entry
  • Scheduling
  • CRM Systems (Sabre, Net Tracer)
  • Conflict Resolution
  • Internal Documentation
  • Time Management
  • Compliance
  • Document management
  • Operations support

Timeline

Staff Assistant II

American Airlines
06.2024 - Current

Airport Operations Agent

JetBlue
11.2021 - 06.2024

Overnight Residential Counselor

Equinox
03.2018 - 11.2021

Asst. Residential Supervisor

Parsons C&F Center
04.2017 - 03.2018

High School Diploma -

Central Islip High School

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Quentin Benjamin