Quennice Graham
Charlotte
Summary
Highly skilled Service Ambassador, bringing relevant experience in customer service and communication. Strengths include problem-solving, relationship building, and conflict resolution. My goal is to pursue a role that will maximize the skills I have adquired enabling me to build a lasting professional journey.
Overview
21
21
years of professional experience
Work History
Customer Service Concierge (Remote)
Precepta
Atlanta
06.2022 - Current
- Deliver personalized experiences to boost customer satisfaction and loyalty.
- Guide customers in app utilization for optimal functionality.
- Process reservations and provide navigation directions using the vehicle app.
- Diagnose and resolve complex billing, payment, and technical issues for customers.
- Provide comprehensive knowledge on products, services, and innovative programs.
- Troubleshoot advanced issues by managing IT ticket processes.
- Communicate effectively through phone, chat, and video to offer guidance.
Service Ambassador
Huntersville Health & Rehab Center
Huntersville
10.2018 - 05.2020
- Greeted and welcomed guests, directing visitors to appropriate areas.
- Answered phone calls, transferring inquiries to relevant parties.
- Managed bookkeeping tasks, ensuring accurate financial records.
- Processed payments via cash, check, and card transactions.
- Received and sorted daily mail for efficient distribution.
- Scheduled meetings, coordinating availability among participants.
- Ordered office supplies to maintain adequate inventory levels.
Activity Assistant Coordinator/Receptionist
University Rehabilitation Nursing Home
Charlotte
03.2014 - 05.2017
- Greeted and directed visitors while maintaining a welcoming environment.
- Answered incoming phone calls and provided necessary information.
- Managed mail and deliveries to ensure timely processing.
- Handled visitor sign-ins to maintain security protocols.
- Performed administrative tasks, including data entry and appointment scheduling for residents.
- Planned and coordinated events tailored to residents' specific needs.
- Conducted daily announcements and assisted participants with activities and ensuring proper equipment usage.
- Monitored safety and health standards during all activities.
Kitchen Aide
University Rehabilitation Nursing Home
Charlotte
09.2012 - 03.2014
- Took orders and prepared meals and snacks based on planned menus and recipes.
- Ensured compliance with dietary restrictions of residents following food safety protocols.
- Maintained cleanliness and organization of kitchen facilities.
- Assisted with inventory management, stocking supplies, and waste disposal.
- Created a compassionate atmosphere while serving residents.
Cashier
Bojangles
Charlotte
10.2010 - 02.2012
- Greeted customers warmly to create positive experiences.
- Utilized point-of-sale system for accurate order entry and transaction management.
- Bagged and wrapped items accurately for patrons.
- Maintained clean and organized work area to enhance operational efficiency.
- Demonstrated exceptional customer service skills, ensuring all patrons felt valued.
Cashier
Starlight Roller Rink
Charlotte
01.2005 - 11.2010
- Greeted customers and addressed inquiries related to admissions, rentals, food, and events.
- Accurately processed orders and payments for various services.
- Assisted customers in selecting and returning rental skates efficiently.
- Demonstrated clear communication skills to provide exceptional customer service.
- Encouraged crowd participation, narrated events, and games as an MC.
Education
Some College (No Degree) - Banking & Finance Certification
Levine CPCC
Charlotte NC10-2013
Cosmetology - Certification
Empire Beauty School
Concord, NC11.2010
High School Diploma -
Independence High School
Charlotte, NC06.2009
Skills
- Exceptional customer service
- Effective communication
- Detail-oriented
- Clerical support
- Transaction processing
- Reliability
- Problem solving
- Product knowledge
- Telephone etiquette
- Office administration
- Strong work ethic
- Multitasking and organization
Timeline
Customer Service Concierge (Remote)
Precepta
06.2022 - Current
Service Ambassador
Huntersville Health & Rehab Center
10.2018 - 05.2020
Activity Assistant Coordinator/Receptionist
University Rehabilitation Nursing Home
03.2014 - 05.2017
Kitchen Aide
University Rehabilitation Nursing Home
09.2012 - 03.2014
Cashier
Bojangles
10.2010 - 02.2012
Cashier
Starlight Roller Rink
01.2005 - 11.2010
Some College (No Degree) - Banking & Finance Certification
Levine CPCC
Cosmetology - Certification
Empire Beauty School
High School Diploma -
Independence High School
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