Queisha Matthews
Raleigh
Summary
Facilitated improved patient care through effective management of medical records and office operations. Enhanced patient communication and multitasking abilities in high-pressure environments. Contributed to operational success while holding federal security clearance.
Overview
10
10
years of professional experience
Work History
MSA
Veterans Affairs
05.2023 - Current
- managing electronic records,
- Administrative Support: Processes electronic records, scans documents, and updates the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization
- Coordination: Participates in interdisciplinary team (PACT) huddles to manage daily clinic needs and coordinates care with non-VA facilities.
Community Health Worker
Kepro
07.2019 - 06.2023
- Responsible for connecting North Carolinians to medical and social support resources including: Diagnostics testing, primary care, case management, nutrition assistance, behavioral health services and financial assistance and many other resources.
- Virtual (Work from home)
Lab accessioning
Mako medical
12.2018 - 07.2019
- Receives and processes clinical specimens ensuring accurate patient and specimen identification
- Performs special handling and sorting of specimens
- Ensures requisition orders are completed correctly and completely.
- Accurately labels specimens and requisitions
- Troubleshoot and resolves problem samples/accessioning issues
- Supports the performance of other laboratory functions/tasks as needed to enhance testing analysis operation.
Reimbursement Specialist
Jansen Carepath
12.2017 - 12.2018
- Confirmed coverage and worked with private payors commercial payors, Medicaid and Medicare
- Produced verification of benefits report to provide documentation to providers to provide up to date benefits and eligibility
- Serve as an advocate for health care professionals, by using medical diagnosis and procedure codes.
Benefits Verification Specialist
Cvs Specialty
07.2016 - 04.2017
- Verifies insurance coverage and processing claims
- Worked with drug cards, major medical benefits, and as well as knowledge of government and patient assistance programs
Education
Associates - undefined
ECPI University
Virginia Beach, VA07.2018
Diploma - undefined
Franklinton High School
Franklinton, NC06.2016
Skills
- Healthcare billing
- Extensive experience with Commercial companies as well as Medicaid and Medicare
- Good oral and written communication skills
- Readily able to coordinate with insurance companies to verify benefits
- Good communication with patients billing department and staff regarding benefits information
- Excellent data entry and effective billing practice
- Good at resolution of patient/payor issues
Timeline
MSA
Veterans Affairs
05.2023 - Current
Community Health Worker
Kepro
07.2019 - 06.2023
Lab accessioning
Mako medical
12.2018 - 07.2019
Reimbursement Specialist
Jansen Carepath
12.2017 - 12.2018
Benefits Verification Specialist
Cvs Specialty
07.2016 - 04.2017
Associates - undefined
ECPI University
Diploma - undefined
Franklinton High School