Quantasia Nicholson
Enfield
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Versant Health
06.2023 - 09.2023
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
Chart Retrieval Specialist
Ciox Health
02.2023 - 06.2023
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
Administrative Assistant
Foot & Ankle Associates
08.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
Guess Service Representative
Renaissance Nissan
11.2020 - 08.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Contacted NC Motor Vehicle Department to determine status of pending titles.
- Entered title and vehicle information into database.
Loan Documentation Specialist
PNC Operations Center
01.2019 - 10.2020
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Education
NC FAST Certificiation
Nash Community College
Rocky Mount, NCHigh School Diploma -
Northwest Halifax High School
Littleton, NC06.2016
Skills
- Patient Account Reviews
- Reviewing Patient Information
- Medical Terminology
- Accounts Payable and Accounts Receivable
- Administrative Support
- Records Management Systems
Certification
BLS Certification
Timeline
Patient Account Representative
Versant Health
06.2023 - 09.2023
Chart Retrieval Specialist
Ciox Health
02.2023 - 06.2023
Administrative Assistant
Foot & Ankle Associates
08.2021 - 12.2022
Guess Service Representative
Renaissance Nissan
11.2020 - 08.2021
Loan Documentation Specialist
PNC Operations Center
01.2019 - 10.2020
NC FAST Certificiation
Nash Community College
High School Diploma -
Northwest Halifax High School
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