Quanesha Mungo
Charlotte
Summary
Dedicated and reliable customer service professional with over 8 years of experience across customer-facing, sales, and support roles. Known for strong communication, active listening, and problem-solving abilities. Committed to delivering exceptional customer experiences and contributing positively to team success. Authorized to work in the U.S. for any employer.
Overview
14
14
years of professional experience
Work History
Customer Service Assistant
AAA – The Auto Club Group
Charlotte
01.2018 - 05.2025
- Educated customers on services, benefits, and features to enhance their experience.
- Handled inquiries and objections professionally to resolve issues and retain clients.
- Delivered consistent, high-quality support in a fast-paced environment.
Sanitation Cleaner
Atrium Health Carolinas Medical Center
Charlotte
03.2016 - 01.2018
- Maintained high standards of cleanliness and sanitation in medical facilities.
- Ensured a safe and welcoming environment for patients and staff.
Jewelry Sales Associate
Walmart
Charlotte
05.2013 - 10.2015
- Assisted customers with jewelry purchases, ear piercings, and layaway orders.
- Managed inventory and restocked shelves to maintain visual appeal.
- Operated point-of-sale systems for smooth transactions.
Childcare Provider
Ms. Massey’s Daycare
Charlotte
08.2011 - 03.2013
- Provided attentive care for children, including hygiene, meals, and mobility assistance.
- Created a safe, nurturing environment focused on growth and development.
Education
Bachelor of Business Administration -
American Intercontinental University (AIU)
Georgia12-2026
High School Diploma - Math & Science Focus
Garinger High School
Charlotte, NC05-2011
Skills
- Customer Service & Support
- Call Center & Cold Calling
- Retail Sales & Cash Handling
- Microsoft Office & Excel
- Data Entry & Filing
- Inventory Management
- Time Management
- Childcare & Hospitality
- Fast Learner & Team-Oriented
- Strong Verbal & Written Communication
Timeline
Customer Service Assistant
AAA – The Auto Club Group
01.2018 - 05.2025
Sanitation Cleaner
Atrium Health Carolinas Medical Center
03.2016 - 01.2018
Jewelry Sales Associate
Walmart
05.2013 - 10.2015
Childcare Provider
Ms. Massey’s Daycare
08.2011 - 03.2013
Bachelor of Business Administration -
American Intercontinental University (AIU)
High School Diploma - Math & Science Focus
Garinger High School