Quaeyana N. Starnes
Greensboro
Summary
Aspiring to secure a long-term position within a growth-oriented company, leveraging dedication and teamwork to promote a positive organizational culture.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Foundever (Formally Sitel) WFH
04.2014 - Current
- Responsible for inbound & outbound calls concerning clients employment benefits.
- Providing them with info & walking them through the portal step by step to elect their annual enrollment benefits.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Executive Housekeeping Manager/Front Dest Agent
Fairfield Inn Marriott
01.2024 - 07.2025
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Streamlined housekeeping operations for increased efficiency.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Collaborated with other department managers to achieve seamless coordination within the hotel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
Housekeeper/Inspector
Hyatt Place
02.2022 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
Color Lab Technician/ Production Lead Supervisor
Uniters NA
11.2018 - 10.2020
- Responsible for creating, formulating and mixing (both by hand and by machine) pigmented and alcohol based paints for customer’s orders.
- Orders vary from small orders processed online from all over the world and large orders from huge businesses for airlines and multiple other entities that can be up to 100 gallons mixed by hand and machine.
- Receive swatches from customers for touch up paint. I use the color spectrum and Color Machine to match the color and create the paint for the order.
- In Production, responsibilities vary but the main one is to get the production orders out to the proper dept. according to schedule and business needs.
- Responsible for creating work orders so the team can create, bottle, seal, tag, label, box and prepare for shipment. Oversee and help within the line in anyway possible to assure that the inventory is available for scheduled shipment.
- Pull inventory and appropriate boxes for the team to be able to box and prepare for their scheduled shipments.
Customer Service Representative
Anomaly Squared
08.2013 - 02.2014
- Received inbound & made outbound customer service calls in regards to homeowners mortgages.
- Records, investigates and identifies profiles to determine appropriate action steps
- Logs, tracks and appropriately documents interactions through utilization of contact center technology.
- Demonstrates appropriate customer care behaviors (empathy, active listening, courtesy, politeness, helpfulness, etc.)
Customer Service Agent / Administrative Assistant
TRC Staffing Services, Inc.
09.2011 - 02.2013
- Worked a few short-term contracts with numerous companies in Greensboro.
- Performed customer service duties such as receiving inbound, sometimes placing outbound calls addressing customers concern or assisting them with anything account or client related.
- Work at a few companies as the administrative asst. performing clerical & office work.
- Also meet & greeting clients & assisting them to the best of my ability.
Customer Service/ Cash Management Representative
Bank of America Home Loans
10.2009 - 06.2010
- Received inbound & made outbound customer service calls in regards to homeowners mortgages.
- Received inbound calls concerning homeowners missing or misapplied mortgage payments.
- Searched & investigated all systems provided to locate missing mortgage payments & applied them correctly to the homeowners mortgage accounts.
Customer Service/ Tracking Agent
NCO Management Inc.
10.2008 - 10.2009
- Responsible for taking inbound customer service calls to assist the customers in locating their UPS packages.
- Track & provide an estimated time of arrival for the customers packages.
- Provide any information available to ensure the satisfaction of the customer.
Customer Service Representative
1199 SEIU Communication Center
06.2007 - 02.2008
- Responsible for assisting union members on membership account issues and offering them new information and services the union provides.
- Program liaisons for the employee benefit department.
- Work on campaigns and surveys using a telemarketing venue.
- Participate and prepare campaign briefings.
Inventory Specialist
RGIS Inventory
11.2006 - 04.2007
- Scan , count and keep track of items at our specific site.
- Review sites records and compare the information obtained at that site.
Collections Representative
Citicards
09.2004 - 03.2006
- Responsible for contacting customers and assisting them with their delinquent accounts.
- Providing them with programs that can help our customers in keeping their accounts current.
Education
Bachelor’s Degrees - Accounting, Business Management
North Carolina A&T State University
Greensboro, NC05.2012
High School Diploma - Accounting
Satellite Academy
New York, NY06.2003
Skills
- Microsoft Word, Excel, Access, Power Point, Out Look, People Soft Tools, PS Query, Print Master, Uniter Pro, Sherlock Professional Color System
Timeline
Executive Housekeeping Manager/Front Dest Agent
Fairfield Inn Marriott
01.2024 - 07.2025
Housekeeper/Inspector
Hyatt Place
02.2022 - 11.2023
Color Lab Technician/ Production Lead Supervisor
Uniters NA
11.2018 - 10.2020
Customer Service Representative
Foundever (Formally Sitel) WFH
04.2014 - Current
Customer Service Representative
Anomaly Squared
08.2013 - 02.2014
Customer Service Agent / Administrative Assistant
TRC Staffing Services, Inc.
09.2011 - 02.2013
Customer Service/ Cash Management Representative
Bank of America Home Loans
10.2009 - 06.2010
Customer Service/ Tracking Agent
NCO Management Inc.
10.2008 - 10.2009
Customer Service Representative
1199 SEIU Communication Center
06.2007 - 02.2008
Inventory Specialist
RGIS Inventory
11.2006 - 04.2007
Collections Representative
Citicards
09.2004 - 03.2006
High School Diploma - Accounting
Satellite Academy
Bachelor’s Degrees - Accounting, Business Management
North Carolina A&T State University
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