Divakar Ganni
MARVIN
Summary
- Created and maintained product roadmaps, ensuring timely delivery and alignment with company goals
- Significant experience leading complex technology initiatives in a large and dynamic segment of a financial services organization
- Conducted competitive analysis and market trends research to stay informed and identify potential product gaps
- Communicated product updates and progress to stakeholders, including executives and investors
- Led product training sessions for sales and customer support teams to ensure a deep understanding of product features and benefits
- Ability to present project milestones to individuals and in group settings
- Entrepreneurial thinking and the ability at act effectively with only high level direction
- Strong communication skills: enthusiastic and clear verbal communicator as well as thoughtful written communication skills
- Demonstrated experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions
- Providing support for engineers and designers during analysis, design, development, testing, implementation, and post implementation phases
- Experience with Agile principles to help build products that add value to the business and users
- Passionate about building platforms/products at scale
- Implemented an enterprise payments hub platform at the FIS and worked as core team member
- Conducted user testing and gathered feedback to continuously improve product usability and user experience
Overview
20
20
years of professional experience
Work History
Technical Product Manager
Ally Financial
02.2019 - Current
- Defines the product roadmap, manages budget, success criteria, adhering to the Product Lifecycle, and sets expectations with all relevant stakeholders
- Develop and execute a product strategy and product vision that delivers value to customers
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Created the requirement Epics and own its execution and track the progress on the Jira advance road maps
- Review and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner
- Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders
- Ensure validation is completed post-install to ensure all changes have been implemented as per original client requirements
- Understand and translate business objectives into compelling products
- Worked collaboratively with teams to define user experience specifications for new products, be sensitive to user-centered design philosophies as well as technical limitations
- Gathering and analyzing feedback from sales, marketing, support, development and the market
- Lead Ally internal process to define the product strategy, roadmap and priorities
- Monitoring the status of development projects supporting new features
- Defining the product strategy and roadmap and conduct road map riview meeting
- Delivering commitments with prioritized features and corresponding validation
- Identify risks associated with developing or maintaining company product lines
- Acting as key participant in large-scale planning
- Leading a broad team of digital professionals to meet deliverables and drive new initiatives to market
- Establishing and maintaining relationships with the key business and technology stakeholders on product capabilities and priorities
- Worked closely with technology, risk, compliance and operations teams focused on payments
Service Delivery Manager
Ally Financial
05.2016 - 01.2019
- Communicated a consistent and clear approach to problem solving
- Client focused contributing to improvement of client satisfaction and maintaining client communication
- Served as one of the primary service management contacts and client liaison for support matters and escalations, maintaining contact with client at various levels, focusing on the importance of the relationship
- Identified areas where continual improvement can be applied, oversees implementation of resulting change and measures the level of improvement
- Manage multiple projects at a time and have an abundance of client interaction
- Worked with Directors of Engineering, Engineering Managers, and teams to coordinate the technical development effort, track/drive the project, and manage the operational implementation process
- Succesfully anticipated bottlenecks, provide escalation management and make trade-offs; encourage smart risk-taking behavior to maximize business benefit
- Identified interdependencies between concurrent projects to prevent downstream problems
QA Manager
Ally Financial
06.2013 - 05.2016
- Managed 15 people to support FCIU program and provided directions and oversee the activities
- Involved in both functional testing and non-functional testing aspects of the project
- Participated numerous times in Software Development Life Cycle (SDLC) for various different projects
- End to End testing Oversee capabilities and Business Process Analysis and Requirements Definition
- Test Management and Testing Methodology
- Vendor and System Evaluation and Selection
- Business Case Development, Risk Management and mitigation
- Business Process Analysis and Requirements Definition
Test Lead
FIS
02.2005 - 04.2013
- Led a team of 10 testers in the planning, execution, and reporting of software testing activities
- Developed test plans, strategies, and schedules to ensure comprehensive and timely testing of software applications
- Coordinated with project managers and development teams to identify testing requirements and provide recommendations for improvement
- Test data preparation and co-ordination with server teams and dba teams to get AWR reports
- Preparing daily and weekly reports, updating the dashboards, send periodic status updates to management
Education
Masters in Computer Systems -
Pondicherry Central University
04-2001
Skills
- Product Management
- Service Delivery
- Agile Principles
- Cloud Technologies
- Planning and Roadmaps
- Core banking and Payments
Software
Gitlab
Jira
AWS
DevSecOps
Cloud tools
Jira Advanced Roadmaps
Interests
I am passionate about new products and product enhancements, would like to try to take new challenges and solve them, always want put myself in out of comfort zone and learn new things in it
Timeline
Technical Product Manager
Ally Financial
02.2019 - Current
Service Delivery Manager
Ally Financial
05.2016 - 01.2019
QA Manager
Ally Financial
06.2013 - 05.2016
Test Lead
FIS
02.2005 - 04.2013
Masters in Computer Systems -
Pondicherry Central University
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