PRISCILLA USHER
Aurora
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
38
38
years of professional experience
Work History
Housing Assistant
EveryAge
New Bern
2024.11 - Current
- Respond promptly to emergencies involving tenants and properties.
- Prepare eviction notices, ensuring compliance with legal standards.
- Maintain accurate records of tenant payments and outstanding balances.
- Assist in preparing monthly rent bills for timely tenant distribution.
- Inspect vacant units prior to move-in dates to verify cleanliness and safety.
- Organize tenant files, including lease agreements and essential records.
- Process annual recertifications efficiently, ensuring accuracy.
Social Work Intern
Progressive Action & Restoration, Inc.
Greenville
2005.01 - 2022
- Conducted intake assessments to gather client information, facilitating development of tailored service plans.
- Assisted clients with daily living activities and personal care needs, enhancing overall well-being.
- Participated in case management meetings to review client progress and address emerging needs.
- Organized workshops on life skills and money management, enhancing client independence.
Social Worker II
Pitt County Dept of Social Services
Greenville
2009.01 - 2022.01
- Evaluated client needs to match them with appropriate community resources, enhancing accessibility to support.
- Provided support for families and individuals experiencing poverty and homelessness, connecting them to essential services.
- Created personalized goals to enhance life quality through targeted education and job readiness initiatives.
Part-time Adjunct Instructor, Psychology
NC Wesleyan
Goldsboro
2017.01 - 2018.01
- Developed course materials and facilitated online and in-class discussions.
- Evaluated student performance through assignments, exams, and assessments to provide targeted feedback.
- Maintained accurate attendance and grade records to support student progress tracking.
- Distributed syllabus and addressed student inquiries to clarify standards and enhance understanding of grading criteria.
Part-time Financial Counselor
Physicians East
Greenville
2010.01 - 2014.01
- Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies, empowering them to achieve financial stability.
- Assisted patients in understanding financial options and payment plans, facilitating informed decision-making regarding their healthcare costs.
- Reviewed and verified insurance benefits for accurate patient billing.
- Educated patients on available financial assistance programs, enhancing their access to necessary healthcare services.
Child Support Agent II
Pitt County Dept of Social Services
Greenville
2008.01 - 2009.01
- Facilitated communication with custodial and non-custodial parents to clarify support obligations and ensure compliance.
- Reviewed case files to verify accuracy of information and documentation.
- Coordinated support enforcement actions with local agencies to streamline processes and improve case resolution.
- Conducted interviews to collect data on income and employment status.
- Collaborated with attorneys and judicial personnel on legal matters to support effective management of child support cases.
- Interfaced with local court system, attending proceedings and working directly with attorneys.
Call Center Customer Service Rep.
DHHS CSUP Enforcement
Everetts
2006.01 - 2008.01
- Handled incoming customer inquiries with clarity and professionalism.
- Applied excellent listening skills to accurately identify customer needs during interactions.
- Guided customers through DHHS CSUP enforcement services to enhance understanding and resolution.
- Processed order forms, applications, and requests efficiently.
- Documented customer interactions accurately in database system.
- Attended training sessions to stay updated on product and service changes, ensuring informed customer support.
Patient Services Representative
ECU School Of Medicine
Greenville
2001.01 - 2006.01
- Welcomed patients and visitors with professionalism and courtesy, fostering a positive first impression.
- Facilitated communication between patients and medical staff, enhancing patient understanding and satisfaction.
- Managed appointment scheduling through electronic health records systems.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered phone inquiries and directed calls to relevant departments.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Maintained clean and organized reception area, supporting efficient operations and patient comfort.
Check Out Receptionist
Eastern Dermatology & Pathology
Greenville
2000.01 - 2001.01
- Coordinated appointment scheduling for dermatology consultations and procedures, optimizing patient flow.
- Scheduled and confirmed appointments to maximize patient engagement.
- Processed payments and updated accounts to ensure accurate financial records.
- Maintained an organized reception area by tidying furniture and managing materials.
- Performed clerical duties including filing, photocopying, and faxing to maintain smooth office operations.
Receptionist/Accounting Clerk
Spring Lake Government
Spring Lake
1988.01 - 1997.01
- Managed multi-line phone system, efficiently routing calls to relevant staff members.
- Directed visitors to departments or personnel, enhancing service orientation and visitor experience.
- Maintained organized and welcoming reception area, contributing to positive first impressions.
- Processed mail for timely distribution of correspondence, both incoming and outgoing.
- Provided public information on government services and resources effectively.
- Assisted in maintaining office supplies inventory, placing orders, and verifying receipt.
- Updated office expense records to facilitate accurate budget tracking and financial oversight.
- Sorted and filed invoices for accounting by date stamping and vendor code.
Education
Masters of Science Degree - Psychology
University of Phoenix
Phoenix, Arizona2013-06
Bachelor of Science Degree - Social Work
Shaw University
Raleigh, NC2005-12
Associated of Applied Science Degree - Medical Assistant
Martin Community College
Williamston, NC2001-05
Skills
- Case management
- Client assessment
- Resource identification
- Resource allocation
- Program development
- Financial counseling
- Conflict management
Phone
cell, (919)223-6705
Timeline
Housing Assistant
EveryAge
2024.11 - Current
Part-time Adjunct Instructor, Psychology
NC Wesleyan
2017.01 - 2018.01
Part-time Financial Counselor
Physicians East
2010.01 - 2014.01
Social Worker II
Pitt County Dept of Social Services
2009.01 - 2022.01
Child Support Agent II
Pitt County Dept of Social Services
2008.01 - 2009.01
Call Center Customer Service Rep.
DHHS CSUP Enforcement
2006.01 - 2008.01
Social Work Intern
Progressive Action & Restoration, Inc.
2005.01 - 2022
Patient Services Representative
ECU School Of Medicine
2001.01 - 2006.01
Check Out Receptionist
Eastern Dermatology & Pathology
2000.01 - 2001.01
Receptionist/Accounting Clerk
Spring Lake Government
1988.01 - 1997.01
Masters of Science Degree - Psychology
University of Phoenix
Bachelor of Science Degree - Social Work
Shaw University
Associated of Applied Science Degree - Medical Assistant
Martin Community College