Offering strong commitment to patient care and ability to thrive in high-pressure situations, eager to learn and develop in emergency medical services. Brings foundational understanding of emergency protocols and medical terminology, along with essential skills in patient assessment and basic life support. Ready to use and develop skills in emergency response and patient care in as an EMT.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Oreilly's Auto Parts
1411 E Memorial Dr.
03.2023 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Advanced Auto Parts
926 US-264 Belhaven,NC 27810
06.2016 - 06.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
EMT Basic - EMT
Roanoke Chowan Community College
109 Community College Rd. Ahoskie, NC 27910
12-2024
GED -
Beaufort County Community College
Washington, NC
05-2007
Skills
Customer service
Team leadership
Decision-making
Problem-solving
Verbal and written communication
Strategic thinking
Professional and courteous
Certification
Basic Life Support (BLS) Certification - American Heart Association or American Red Cross