PRINCESS Z. KLIMENKO
Charlotte,NC
Summary
Compassionate and dedicated Certified Nursing Assistant with 4 years of experience in a fast-paced hospital environment and a bachelor’s degree. Skilled in providing high-quality patient care, monitoring vital signs, and assisting with daily living activities. Known for strong communication, empathy, and the ability to build trust with patients and healthcare teams. Seeking to transition into a new field where my transferable skills—such as attention to detail, teamwork, and effective communication—can contribute to a dynamic, supportive, and growth-oriented workplace. Committed to making a positive impact by ensuring comfort, safety, and exceptional service in every role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Visting Angels
Gastonia, North Carolina
09.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Developed personalized care plans in collaboration with nursing staff and families.
- Trained new CNAs on best practices for patient care and safety protocols.
- Implemented infection control procedures, maintaining a clean environment for patients.
- Coordinated with multidisciplinary teams to optimize patient outcomes and experiences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported the needs of 7+ residents under long-term care.
Lead Patient Access Representative
Conifer Health Solutions – Piedmont Medical Center
Rock Hill, New York
11.2023 - 09.2025
- Supervise and train patient-access representatives, ensuring accurate registration, insurance verification, and HIPAA compliance.
- Implement workflow improvements to enhance data accuracy and reduce claim denials.
- Since Feb 2025, transitioned to PRN status while continuing weekend/holiday coverage during employment at Duke.
- Facilitated patient registration and insurance verification processes, ensuring accuracy and compliance with policies.
- Managed incoming calls to schedule appointments, addressing inquiries with professionalism and empathy.
- Trained new staff on best practices in patient access operations, fostering a culture of excellence and support.
- Implemented process improvements in patient intake procedures, reducing wait times and enhancing satisfaction rates.
Front Desk Receptionist / CMA (Temporary Assignment)
Duke Family Medicine
, North Carolina
02.2025 - 06.2025
- Managed patient check-in/out, appointment scheduling, and EHR documentation for a high-volume clinic.
- Took vitals, assisted with patient intake, and supported providers while safeguarding patient confidentiality.
- Managed patient check-in and appointment scheduling to ensure streamlined front desk operations.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and manage data entry.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Healthcare Administration Intern / PCA Experience
Comfort Keepers
05.2023 - 09.2023
- Completed a Healthcare Administration internship focused on home-health operations, scheduling, and client-care coordination.
- Assisted with personal care activities (PCA) such as mobility support, meal prep, and monitoring vital signs under supervision.
- Observed and documented administrative processes, including staffing logistics, client intake, and regulatory compliance.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC05.2023
Associate of Science - General Science
Louisburg College
12.2020
High School Diploma - undefined
Hunter Huss High School
06.2019
Skills
Cerner
- Revenue Cycle & Insurance Verification
- HIPAA & ICD-10 Coding
- Patient Registration & Bed Management
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Emotional support
- Collecting vital signs
- Bedside manner
- Safety precautions
Websites
Certification
Certified Nursing Assistant (CNA – Nurse Aide I) – Umanah Healthcare Institute, March 2023
Timeline
CNA
Visting Angels
09.2025 - Current
Front Desk Receptionist / CMA (Temporary Assignment)
Duke Family Medicine
02.2025 - 06.2025
Lead Patient Access Representative
Conifer Health Solutions – Piedmont Medical Center
11.2023 - 09.2025
Healthcare Administration Intern / PCA Experience
Comfort Keepers
05.2023 - 09.2023
Associate of Science - General Science
Louisburg College
High School Diploma - undefined
Hunter Huss High School
Bachelor of Science - Healthcare Management
Winston-Salem State University