ENTERPRISING, HARD-WORKING, ACCOMPLISHED CUSTOMER SERVICE PROFESSIONAL known for results, integrity, knowledge, and providing exceptional customer service to clients and vendors. Over 10 years of Customer Service experience focused directly on Technology, Human Resource and Accounting Industries. Proven ability to interface with Mid and High Level management to ensure product solutions meet customer requirements. Exceptional communicator with demonstrated success with relationship building among high level executives, vendors, and peers.
Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language while gathering relevant information. Ability to welcome change and contribute to continuous improvement in a fast-paced work environment while providing technical assistance for clients via website and client related products.
Providing excellent customer service on a professional level. As a customer service representative, I place orders to customers and teachers around the world while being able to utilize multiple software systems simultaneously with a 2 screen workstation setup to insure excellent service and accurate information. I am also responsible for data entry and being knowledgeable about products.
Salesforce
, 5,SAP/ECC
, 5,Avaya Technology
,Microsoft Office
,Windows
,CRM
,Oracle
,Teams
,Cisco
,JD edwards
,OnBase