Primrose Nhatara
Charlotte
Summary
Detail-oriented professional who understands both the people side and business side of hospitality management, aviation, operations, marketing, and business management with 12+ years of experience. Hospitality has taught me one thing: every interaction is an opportunity to create value. I've learned how to tell the story of a brand while also making sure operations run smoothly behind the scenes. From managing guest relations to supporting day to day business functions,I thrive in fast paced environments where teamwork,communication,and creativity matters. I love turning ideas into experiences and challenges into solutions.
I am interested in roles in hospitality management ,operations ,customer experience ,business management ,and marketing ,especially in hospitality,aviation,travel, and lifestyle.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Piedmont Airlines
Charlotte, NC
02.2026 - Current
- Ensured passenger safety through comprehensive pre-flight briefings and checks to mitigate risks.
- Demonstrated safety equipment and procedures to comply with FAA guidelines and maintained adherence to company security policies.
- Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Anticipated passengers' needs to enhance comfort and create enjoyable flight experiences.
- Completed trainings in customer service, conflict resolution techniques, and safety procedures.
Front Office Supervisor
JW Marriott Charlotte
Charlotte, USA
02.2025 - 09.2025
- Trained new interns on front office procedures, fostering team growth.
- Supported event coordination, contributing to successful corporate functions.
- Maintained accurate records, supporting compliance with company standards.
- Trained and mentored new staff on customer service standards and operational procedures.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Coordinated communication between departments to enhance guest experience and resolve issues promptly.
- Led initiatives to streamline front office workflows, boosting overall departmental productivity.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Intern
JW Marriott Charlotte
Charlotte, NC
09.2024 - 02.2025
- Assisted front office operations by managing guest check-ins and check-outs efficiently.
- Coordinated guest requests, ensuring timely responses and high satisfaction levels.
- Maintained accurate records of reservations and cancellations using hotel management software.
- Supported front desk team with daily operations, enhancing workflow efficiency and service quality.
Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
12.2016 - 09.2024
- Managed in-flight safety protocols, ensuring a secure travel environment.
- Trained in emergency response, effectively handling high-pressure situations.
- Conducted safety demonstrations, enhancing passenger awareness and safety.
- Delivered exceptional customer service to enhance passenger satisfaction.
- Collaborated with crew to enhance service efficiency and improve passenger comfort.
- Resolved passenger issues promptly, fostering loyalty and encouraging repeat business.
- Achieved high ratings in customer feedback surveys, reflecting service excellence.
Assistant Retail Manager
Miral Experiences
Abu Dhabi, United Arab Emirates
04.2015 - 12.2016
- Developed customer loyalty programs, increasing repeat business by 20%.
- Boosted sales through strategic merchandising initiatives, optimizing product placement and presentation.
- Analyzed sales data to identify trends, leading to targeted promotions that increased customer engagement.
- Collaborated with marketing to launch seasonal campaigns, enhancing brand visibility and customer interest.
- Implemented training programs that improved staff performance.
Education
MBA - Global Business Management
Lincoln University College
Malaysia01-2025
MBA - Hotel Management
Euroinnova International Online Education
Spain01-2024
BBA - Hospitality and Tourism Management
Annamalai University
India01-2022
Diploma - Diploma in Tourism and Hospitality Management
School of Hospitality and Tourism
Zimbabwe01-2014
Skills
- Customer service
- Customer Relationship Management
- Communication
- Leadership
- Negotiation
- Analytical skills
- Staff management
- Suggestive selling
- Reservation management
- Multitasking proficiency
- Shift scheduling
- Property management systems
- Front desk operations
- Employee management
- Exceptional customer support
- Decision-making capacity
- Customer engagement
- Retail operations
- Promotions planning
- Marketing strategy
- Sales strategy development
- Cash reconciliation
- Staff development
- Merchandising operations
Timeline
Flight Attendant
Piedmont Airlines
02.2026 - Current
Front Office Supervisor
JW Marriott Charlotte
02.2025 - 09.2025
Front Office Intern
JW Marriott Charlotte
09.2024 - 02.2025
Flight Attendant
Emirates Airlines
12.2016 - 09.2024
Assistant Retail Manager
Miral Experiences
04.2015 - 12.2016
MBA - Hotel Management
Euroinnova International Online Education
BBA - Hospitality and Tourism Management
Annamalai University
Diploma - Diploma in Tourism and Hospitality Management
School of Hospitality and Tourism
MBA - Global Business Management
Lincoln University College