Prestan Leitzen
New Bern
Summary
Dedicated automotive technician with proven expertise in engine diagnostics and repair. Known for enhancing vehicle performance and providing accurate repair estimates, contributing to improved customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Stevenson Hendrick Honda
Jacksonville
10.2025 - Current
- Repaired and replaced defective parts following manufacturer guidelines and safety standards.
- Collaborated with team members to troubleshoot complex vehicle problems efficiently.
- Maintained accurate records of service performed and parts used for each vehicle.
- Provided exceptional customer service by explaining repairs and recommendations clearly.
- Assisted customers in understanding repair needs and vehicle maintenance options.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Automotive Technician
Hyundai Of New Bern
08.2024 - 10.2025
- Achieved various types of automotive certifications through Hyundai Motor Of America including expert level technician.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Boosted customer satisfaction by delivering timely, accurate repair estimates for diverse automotive issues.
- Trained and coached junior employees on repair and maintenance procedures for cars and light trucks, improving team proficiency.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Drove business growth through outstanding customer service, resulting in increased repeat clientele and positive referrals.
Automotive Technician
Boucher Hyundai
Janesville
03.2022 - 08.2024
- Inspected vehicles to identify oil and filter replacement needs, providing informed recommendations to enhance vehicle performance.
- Checked fluids, tires, brakes, and other systems during multi-point inspection.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
- Recommended additional services to customers, contributing to upsell goals and enhancing overall customer satisfaction.
- Recorded and tracked transaction details using CDK Drive software, ensuring accurate billing and inventory management.
- Maintained cleanliness in shop areas to ensure a safe working environment.
U.S. Army National Guard Combat Engineer (12B)
U.S. Army
08.2017 - 08.2023
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Repaired damaged runways, flight lines and airfield infrastructure under combat conditions to rapidly return to flight operations.
- Construct and establish fighting positions.
- Placed explosives and performed mine-sweeping activities on land.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to senior leadership.
- Ensured 100% accountability of assigned equipment valued over hundreds of thousands of dollars, safeguarding mission readiness.
- Maintained proficiency in the use of firearms.
- Provided strategic plotting and navigation for warfare areas.
- Prepared and submitted personnel, ordnance and operational reports.
Education
High School Diploma -
Brodhead High School
Brodhead, WI05-2018
Hyundai Expert Level Technician Certification -
Hyundai Motor Of America
Skills
- Automotive diagnostics
- Engine diagnostics
- Electrical system rewiring
- Vehicle maintenance
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Customer service
- Strong work ethic
Timeline
Automotive Technician
Stevenson Hendrick Honda
10.2025 - Current
Automotive Technician
Hyundai Of New Bern
08.2024 - 10.2025
Automotive Technician
Boucher Hyundai
03.2022 - 08.2024
U.S. Army National Guard Combat Engineer (12B)
U.S. Army
08.2017 - 08.2023
High School Diploma -
Brodhead High School
Hyundai Expert Level Technician Certification -
Hyundai Motor Of America