Presence McNeill-Bohannon
Charlotte
Summary
Seeking an entry-level position with a reputable company, utilizing strong communication and interpersonal skills to effectively collaborate with individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Police Investigation Technician
Charlotte Mecklenburg Police Department
04.2024 - Current
- The police investigation technician position primarily responsible for answering phone calls telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into Records Management System, conducting background research cases
- Deliver standard of professionalism while interacting with internal & external customers
- Handle miscellaneous phone or citizen walk in requests to include providing copies of KBCOPS reports & Crash reports by fax, e-mail, or hard copy for walk-in citizens
- Direct citizens to appropriate Court Offices, City Offices, or other CMPD agencies as needed and advise citizens on police procedures or City of Charlotte policies as needed
- Manage daily chart to track the number of reports, phone calls answered, and walk-in visits
- Performs other duties as assigned
Security Forces
United States Air Force Reserve
04.2023 - Current
- Leads, manages, supervises, and performs force protection duties employing up to the use of deadly force to protect personnel and resources
- Protects nuclear and conventional weapons systems and other critical resources
- Performs air base defense functions contributing to the force protection mission
- Experience assisting others in resolving customer requests for routine services
- Experience operating a variety of office automation equipment to enter data in various automated systems
- Defends personnel, equipment, and resources from hostile forces throughout the base security zone of military installations
- Operates in various field environments, performs mounted and dismounted individual and team patrol movements, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties
- Operates communications equipment, vehicles, intrusion detection equipment, individual and crew-served weapons, and other special purpose equipment
- Applies self-aid buddy care and life saving procedures as first responders to accident and disaster scenes
- Airman Leader
- Honor graduate
- Completed leadership course
- Top 15% graduate
- Security clearance
- Military police certificate
Supervisor
Air Canada Airline
09.2023 - 04.2024
- Role as a current supervisor of Air Canada Airline is to organize, direct, and supervise the safe and proper operation and maintenance of the City's municipal airport; to ensure that airport operations and services are provided within Federal Aviation Administration rules and regulations; and to perform a variety of airport operations and maintenance duties
- Maintains accurate listing of key employees and other records incidental to the telephone, information, and receptionist services that are used regularly to give information by telephone and the routing of visitors
- Courteous and helpful manner when dealing with customers and use tact and diplomacy when interacting with them
- Helps train new Operators in their duties as required
- Performs other duties as assigned
- Delegate tasks, keep track of stocks, negotiate with third-party vendors and suppliers
- Along with monitoring, also supervising and coordinate crew members
Administrative Assistant
Saint Augustine’s Police Department
09.2021 - 11.2022
- Performed as an Administrative Assistant to the Chief of Police and Lieutenant
- Learned the Campus Police Department computer system, Public Safety Programs, and Campus Security Policies keeping the department running efficiently to better the student life and safety while on campus
- Conducted or participated in student investigations and business plans while maintaining confidentiality
- Managed, researched, collected, and developed data reports on enforcement program, administrative operations, and accomplishments of the Campus Police Department
- Resolved simple, informal complaints of students and referred others to supervisor
- Experienced in identifying, analyzing, and solving problems, determining accuracy and relevancy of information, and generating alternatives for a case-by-case basis
- Participates in official security reviews and assessments and report preparation; maintains database and documents used to track and monitor security information; assists with emergency preparedness activities; and serves as a first responder during incidents
- Prioritized/multitasked duties received from senior staff
- Presented technical information in an effective, professional, and understandable manner in formal settings; engaged in discussions and sharing of information with peers or senior staff
- Learned effective business communication whether through emails, phone calls, or face to face meetings
- Utilized practices of public policing and provided these services under the highest standards of professionalism
- Empathized, engaged, and communicated with all individuals encountered to ensure a positive and safe student life environment
Shift Manager
Defy Trampoline Park
06.2018 - 08.2021
- Yearly summer hire program between summer 2018 - 2021
- Progressed from Flight Crew member to Team Lead over the past 4 years
- Conducted sales and recommendations of products based on customer needs
- Assisted with staff duty delegation, lead a team of Flight Crew, and distributed and balanced workload in accordance with company guidelines
- Provides support to the Specialist in a broad range of facilities programs including but not limited to, mail, property, records, supplies, safety, shred, building services, and real estate
- Independently performed a wide range of company policy and procedures
- Instructed and trained Flight Crew in specific tasks and job techniques
- Enforced company policies and rules as required
- Assisted with inventory management for facilities, parties, food & beverage, and vending
- Greeted and checked in all customers entering the facility and ensured all their needs were met while promoting memberships and daily deals
- Provided excellent customer service and developed relationships
- Assisted potential clients in scheduling events, answering questions, and resolving their issues
- Conducted meetings and business plans reaching out to companies and schools encouraging them to visit the establishment
- Utilized computer and related software to check in guest, run reports, manage financial transactions, and balance drawers
- Encouraged and motivated other flight crew members to perform at exceptional levels
Education
High School Diploma -
Seventy First High School
Fayetteville, Nc05.2017
Bachelor’s Degree - Criminal Justice, Homeland Security
Saint Augustine’s University
Raleigh, North Carolina05.2022
Skills
- Leadership skills
- Teamwork
- Multi-task
- Communication skills
- Typing (word, excel, power point)
- Problem Solving Skills
- Written/Verbal communication
- Customer interaction
- Work Planning and Prioritization
Hobbies and Interests
- Cheerleading
- Interior design
- Shopping
- Working with and giving back to the less fortunate, such as juvenile delinquents.
Timeline
Police Investigation Technician
Charlotte Mecklenburg Police Department
04.2024 - Current
Supervisor
Air Canada Airline
09.2023 - 04.2024
Security Forces
United States Air Force Reserve
04.2023 - Current
Administrative Assistant
Saint Augustine’s Police Department
09.2021 - 11.2022
Shift Manager
Defy Trampoline Park
06.2018 - 08.2021
Bachelor’s Degree - Criminal Justice, Homeland Security
Saint Augustine’s University
High School Diploma -
Seventy First High School
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