Prekshya A Neupane
Morrisville
Summary
Detail-oriented and enthusiastic customer service representative with a proven track record of accurately and efficiently managing customer transactions while delivering fast, friendly service. Recognized as a collaborative team player with strong communication and listening skills that foster positive interactions. Passionate about serving others and ready to embrace new responsibilities and leadership opportunities. Committed to enhancing customer experiences and contributing to team success through a proactive approach.
Overview
3
3
years of professional experience
Work History
Immigration Services Assistant
USCIS
09.2024 - Current
- Scheduling N600 and N600K (below and over 14) appointments
- Contacting applicants via email and phone to pick up naturalization certificates
- Printing naturalization certificates
- Organizing naturalization ceremonies.
- Interfiling
- Prepping and Bundling Interview files
- Organizing incoming/outgoing mail
- Scanning documents
- Handling mails
- Checking in applicants for interviews
- MIL-PIP - maintained file jacket, created A numbers and receipt numbers, routine searches and file requested to unite the file, data entry and scheduled fingerprint
Immigration Services Assistant
USCIS
11.2023 - 09.2024
- Scheduling appointments for N400, N600 and N600K applicants
- Scrubbing documents
- ECHO (batch printing)
- Organizing naturalization ceremonies
- Fees (pay.gov)
- Interfiling/hub
- Organizing incoming/outgoing mail
- Proctoring/IT runner, helped remote officers as needed
- Scanning documents
- Handling mails
- IVT (Identity Verification Tool) - checking in applicants for interviews
- MIL-PIP - maintained file jacket, created A numbers and receipt numbers, routine searches and file requested to unite the file, data entry and scheduled fingerprint
Biometrics Technician/Back-up Supervisor
USCIS Application Support Center
04.2022 - 10.2023
- Performed biometrics processing which includes capturing electronic fingerprints, photographs, and signatures.
- Assisted applicants with ASC processing forms.
- Reviewed immigration and biometrics documentation.
- Provided customer service and tracked the processing time for applicants.
- Performed screening of applicants entering the facility.
- Assisted and maintained visitor control log for non-applicants entering the facility.
- Assisted site supervisor.
- Safeguarded sensitive and secure documents.
Education
MBA -
Sikkim Manipal University
07.2007
Skills
- Customer service, biometrics processing, collaborative teamwork, communication skills, documentation review
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Languages
English, Nepali, Hindi
Timeline
Immigration Services Assistant
USCIS
09.2024 - Current
Immigration Services Assistant
USCIS
11.2023 - 09.2024
Biometrics Technician/Back-up Supervisor
USCIS Application Support Center
04.2022 - 10.2023
MBA -
Sikkim Manipal University
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