Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Adams

Raleigh

Summary

Dedicated and compassionate Behavioral Health and Clinical Support Technician with 20+ years of experience providing therapeutic care to adolescents and adults in residential,crisis,and hospital settings.Skilled in behavior support, crisis intervention,patient safety,and daily living assistance.Certified CNA with CPR/First Aid training and a strong ability to build trust,maintain structure, and support emotional stabilization in high-acuity environments.

Overview

20
20
years of professional experience
2
2
Certifications

Work History

Clinical Support Technician/CNA

UNC Health Care/Rex
Raleigh
08.2020 - Current
  • Assisted healthcare professionals with patient care and clinical procedures.

Documented patient information accurately in electronic health records systems.

  • Assist with hygiene, mobility, meals, and daily living activities.
  • Monitored health and well-being of clients and reported significant health changes.
  • Restocked supplies and cleaned equipment between patients.
  • Greeted, guided and offered assistance to patients and visitors.
  • Supported nursing staff in day-to-day operations.
  • Attended training to validate or refresh basic professional skills.

Del escalate emotional or behavior distress while maintaining a calm environment

CNA/Therapeutic Sitter

Medical Staffing Agency
Raleigh
06.2006 - 04.2022
  • Provide one-on-one observation for high-risk patients.
  • Assisted with daily care, safety supervision, and emotional support.
  • Worked across multiple facilities, adapting quickly to unit needs.

Clinical Support Specialist

Wakebrook Crisis and Assessment
Raleigh
04.2015 - 08.2020
  • Provided crisis support to individuals experiencing mental health emergencies.
  • Documented client interactions in electronic health record systems accurately and promptly.
  • Supported triage assessment by asking patients standard screening questions.
  • Assisted with therapeutic activities and coping skills development.
  • Monitor behavior and report safety concerns to clinical staff.
  • Supported patients during emotional and behavioral crisis

Clinical Support Technician

Central Regional Hospital
Butner
01.2008 - 08.2013
  • Delivered therapeutic support in a psychiatric hospital setting.
  • Observe and report behavioral changes, and safety risks.
  • Provided long-term therapeutic supervision for adolescents.
  • Assisted with behavior management.
  • Structure and emotional support.
  • Built a strong rapport with youth to encourage positive coping skills.

Education

High School Diploma -

Fuquay High School
Fuquay-Varina, NC
06-1990

Skills

Crisis intervention and de- escalation

  • Team collaboration
  • Therapeutic support for adolescents and adults
  • Behavior monitoring and documentation
  • Patient safety and supervision
  • Activities of daily living assistance
  • Trauma-informed care
  • Observation and reporting
  • Emotional support and redirection

Certification

Certified Nursing Assistant (CNA)

Timeline

Clinical Support Technician/CNA

UNC Health Care/Rex
08.2020 - Current

Clinical Support Specialist

Wakebrook Crisis and Assessment
04.2015 - 08.2020

Clinical Support Technician

Central Regional Hospital
01.2008 - 08.2013

CNA/Therapeutic Sitter

Medical Staffing Agency
06.2006 - 04.2022

High School Diploma -

Fuquay High School
Felicia Adams