Pratik Soni
High Point
Summary
Hospitality and Operations Supervisor with 6+ years of experience in hotel operations, retail management, guest relations, and team leadership. Proven success in improving customer satisfaction, optimizing daily operations, reducing service errors, and increasing team productivity. Skilled in front desk operations, POS systems, KPI tracking, conflict resolution, inventory management, scheduling, staff training, and revenue support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Goodwill Industries of Central North Carolina
10.2025 - Current
- Supervise daily retail operations for a high-volume store, overseeing 10+ staff members
- Improve customer service resolution time and reduce complaint escalations
- Assist with hiring, onboarding, coaching, and performance evaluations
- Ensure merchandising accuracy, safety compliance, and inventory control
Night Auditor
Fairfield by Marriott
02.2025 - 05.2025
- Conduct nightly financial audits with 100% billing accuracy
- Resolve guest concerns while maintaining 95%+ satisfaction ratings
- Ensure overnight security, reporting, and operational continuity
Customer Service Representative
Airport Oberlin Shuttle Service
08.2024 - 12.2024
- Assisted 30+ passengers daily with routes, luggage, and scheduling
- Processed payments and reservations with high accuracy
- Coordinated with drivers to improve on-time performance
Assistant Manager
Chick-fil-A
09.2022 - 05.2023
- Supervised kitchen operations and trained 15+ employees
- Improved service speed and maintained food safety compliance
- Managed transactions and resolved customer issues efficiently
Front Office Manager
La Casa Inn
10.2020 - 08.2022
- Managed front desk operations, reservations, and guest relations
- Increased guest satisfaction through service quality improvements
- Supervised staff scheduling, payments, and service recovery
Front Desk Executive
Anand Molecular Laboratory
07.2021 - 07.2022
- Managed patient scheduling, billing, and front desk operations
- Reduced processing delays by improving coordination with lab staff
Assistant Store Manager
DangeeDums
07.2019 - 09.2020
- Oversaw inventory control, staff scheduling, and daily sales
- Improved customer retention through service excellence
Cook (Italian Cuisine)
Madhubhan Resort & Spa
05.2018 - 09.2018
- Prepared high-quality Italian cuisine while maintaining food safety standards
- Supported kitchen efficiency and menu execution
Intern
Ramada by Wyndham
12.2017 - 03.2018
- Assisted kitchen prep, cooking, and station organization
Front Desk Receptionist
La Casa Inn
08.2016 - 11.2017
- Managed reservations, guest check-ins, and booking updates
- Handled administrative tasks and customer inquiries
Apprentice
La Casa Inn
07.2015 - 07.2016
- Processed guest payments and maintained a welcoming front desk environment
Education
Associate's Degree - Hospitality Administration/Management
Cuyahoga Community College
05.2025
Associate of Arts - Food Production
AIMS College of Management & Technology
06.2018
Skills
- Operations Management
- Team Leadership
- Customer Experience
- Guest Relations
- Front Desk Operations
- POS Systems
- KPI Tracking
- Inventory Control
- Revenue Support
- Conflict Resolution
- Scheduling
- Microsoft Office
- Payment Processing
- Cash Handling
- Training & Coaching
- Process Improvement
Websites
Certification
- Food Protection Manager Certification, 2023
- ServSafe Food Handler Certification, 2023
- BLS CPR Certification, 2025
- EPIC Event Planning Certification, 2025
Languages
- English
- Gujarati
- Hindi
- Nepali
Timeline
Shift Supervisor
Goodwill Industries of Central North Carolina
10.2025 - Current
Night Auditor
Fairfield by Marriott
02.2025 - 05.2025
Customer Service Representative
Airport Oberlin Shuttle Service
08.2024 - 12.2024
Assistant Manager
Chick-fil-A
09.2022 - 05.2023
Front Desk Executive
Anand Molecular Laboratory
07.2021 - 07.2022
Front Office Manager
La Casa Inn
10.2020 - 08.2022
Assistant Store Manager
DangeeDums
07.2019 - 09.2020
Cook (Italian Cuisine)
Madhubhan Resort & Spa
05.2018 - 09.2018
Intern
Ramada by Wyndham
12.2017 - 03.2018
Front Desk Receptionist
La Casa Inn
08.2016 - 11.2017
Apprentice
La Casa Inn
07.2015 - 07.2016
Associate's Degree - Hospitality Administration/Management
Cuyahoga Community College
Associate of Arts - Food Production
AIMS College of Management & Technology